Patient AdministratorNHS

Job summary

3 days per week | 8am - 6pm | Flexible working across Monday to Sunday

We are looking for a Patient Administrator to join our Endoscopy team on a part-time, permanent basis at our Community Diagnostic Centre in Cornwall. This is a patient-focused role where you'll be the first point of contact for patients, ensuring a welcoming and professional experience throughout their diagnostic journey. Working closely with clinical and operational teams, you'll provide essential administrative support in a busy and rewarding healthcare environment.

Main duties of the job

• Welcome and support patients throughout their visit, providing an outstanding customer experience.
• Manage patient records, prepare documentation, and maintain accurate information across our systems.
• Respond to telephone and face-to-face enquiries efficiently, resolving queries and directing patients appropriately.
• Coordinate reports and correspondence, ensuring information is distributed accurately and within required timescales.
• Work collaboratively with clinical, operational, and booking teams to ensure a seamless patient pathway.

Job description

Patient Administrator - Endoscopy (Part Time)

28.5 hour contract |3 days per week | 8am - 6pm | Flexible working across Monday to Sunday

We are looking for a Patient Administrator to join our Endoscopy team on a part-time, permanent basis at our Community Diagnostic Centre in Cornwall. This is a patient-focused role where you'll be the first point of contact for patients, ensuring a welcoming and professional experience throughout their diagnostic journey. Working closely with clinical and operational teams, you'll provide essential administrative support in a busy and rewarding healthcare environment.

What you'll do:

• Welcome and support patients throughout their visit, providing an outstanding customer experience.
• Manage patient records, prepare documentation, and maintain accurate information across our systems.
• Respond to telephone and face-to-face enquiries efficiently, resolving queries and directing patients appropriately.
• Coordinate reports and correspondence, ensuring information is distributed accurately and within required timescales.
• Work collaboratively with clinical, operational, and booking teams to ensure a seamless patient pathway.

What we're looking for:

• Experience in a customer service, administration, or patient-facing role.
• Strong IT skills, including confidence using Microsoft Office and other systems.
• Excellent communication and organisational skills.
• A proactive approach with the ability to work independently and as part of a team.
• A commitment to delivering exceptional patient care and service.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.