ED ReceptionistNHS

Job summary

As Receptionist in the Emergency Department, you'll be the first point of contact for patients and visitors, and will take charge of collecting patient information, processing paperwork, whilst providing a friendly and welcoming service to all.

You'll provide administrative support to facilitate the patient's progress through the hospital system and help maintain the most up to date patient records.

As well as general reception duties, the role has many different parts to it and will include supporting clinical members of staff within ED. No two days are the same!

This is an exciting and challenging role that comes with lots of opportunities to really make a difference to the patient experience. If you are organised and thrive in a busy and dynamic role, this could be the job for you.

Please note that this position will entail working a variety of shifts which will involve nights, early starts, evening and weekends, so a reliable and flexible approach is required. Flexibility to work additional shifts as and when required would be advantageous.

In your supporting statement please answer the below question:Which of our values do you relate most to and why?

Main duties of the job

1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.

2. Adhere to local policies and procedures.

3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.

4. Answering telephone enquiries and transferring calls within department or other departments.

5. Maintain the alphabetical filing system.

6. Ensure all patient referrals are processed efficiently7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.8. Work as part of a team within the Emergency Department.9. To attend training courses as required by the departmental manager.10. Use of computer systems where appropriate, including establishing a database, e-mail system,the Internet and intranet and other office systems.

Job description

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

About us

Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.

We recognise that AI tools can be helpful when drafting job applications; however, we ask candidates to keep their use to a minimum. Your responses should reflect your own experiences, skills and knowledge. Over-reliance on AI-generated content may result in responses that are generic or do not accurately represent your abilities.

University Hospitals of Northamptonshire (UHN) was formed through the grouping of Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As one group, we are on a journey to improve services for our communities by working collaboratively, modernising the way we deliver care and continually striving for excellence.

Working together allows us to share expertise, strengthen services and create greater opportunities . There may be a requirement to work across our hospital sites depending on service needs.

Our Excellence Values: Compassion, Accountability, Respect, Integrity and Courage.

UHN welcomes applications from people from all protected groups and is committed to creating an inclusive working environment. We are proud signatories of the Armed Forces Covenant and have achieved the Gold Award under the Armed Forces Employer Recognition Scheme. Our active staff networks support colleagues from all backgrounds and help ensure everyone feels valued here at UHN