Workflow AdministratorNHS

Job summary

Shore Medical is seeking a Workflow Administrator to join our supportive team at Poole Road Medical Centre, working across the Shore Medical group.

The role involves processing clinical correspondence, accurately updating patient records, identifying required actions and ensuring information is appropriately coded. You will work closely with GPs and the wider clinical team to support efficient workflows, maintain accurate patient records and reduce the administrative burden on clinicians.

Job Type: Permanent, Part-time

Hours: Wednesday 8.00 - 14.00, Thursday and Friday 8.00 - 18.00

Main duties of the job

• Process incoming clinical correspondence across all Shore Medical practices.
• Accurately code diagnoses, procedures and investigations and update patient records.
• Identify any required follow-up actions and ensure these are directed to the appropriate team.
• Liaise with GPs, clinical staff and the Pharmacy team regarding clinical correspondence and medication reconciliation.
• Identify complex or high-risk correspondence requiring clinical input and escalate appropriately.
• Respond to queries relating to processed correspondence and investigate any identified incidents.
• Support the development of efficient workflows and improvements to administrative processes.
• Ensure patient records are accurate, up to date and consistently maintained.

Job description

• Process correspondence (paper, electronic, email) that is received across all practices within Shore Medical.
• Accurately code diagnoses, procedures and investigations, following the Shore Medical Workflow protocols.
• Liaise with the Pharmacy team to facilitate timely and accurate medications reconciliation, following agreed protocols.
• Identify and record key clinical data such as new diagnoses, BP recordings, smoking status, and other items as detailed in the Workflow guide.
• Identify any actions, such as blood tests to be arranged, and task the relevant group.
• Identify the complex or high-risk areas that require input or knowledge from the clinical team,
• including safeguarding issues, working to the agreed protocols.
• Liaise with clinical staff for complex correspondence.
• Responding promptly to any queries about letters processed by Workflow.
• Investigate incidents promptly and identify where changes need to be made to ensure prevention of future incidents.
• Help develop new ways of processing incoming paperwork and correspondence, including coding.
• Undertake additional tasks as required by the line manager or GP Partners.

About us

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered.

We have a friendly and supportive team of more than 200 staff, with over 40 GPs, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

• Lilliput Surgery
• Poole Road Medical Centre
• Wessex Road Surgery
• Heatherview Medical Centre
• Fernside Surgery
• Parkstone Tower Practice

We offer

• Competitive salary
• Friendly and supportive working environment
• Continuous CPD
• NHS Pension Scheme with Life Insurance
• Free parking at most of the sites
• Cycle to work scheme
• Refer a Friend scheme
• Summer & Christmas parties