Hospital Ambulance Liaison Manager (HALO)NHS

Job summary

We are recruiting Hospital Ambulance Liaison Officers (HALO) across the Trust region: Essex, Norfolk, Suffolk, Hertfordshire, Bedfordshire or Cambridgeshire.

The HALO acts as a key operational link between the ambulance service, hospitals and wider health and care partners, assist with the effective management of patient flow, ambulance handovers and the safe transfer of care.

As a qualified healthcare professional, the HALO provides clinical and operational oversight of handover processes, promotes and advises on the effective use of patient pathways, and facilitates the sharing of real-time operational intelligence to support decision-making during periods of system pressure.

The HALO develops and maintains effective working relationships with Acute Trust colleagues and wider system partners, working collaboratively alongside existing hospital flow and assessment teams to support operational performance and patient flow objectives.

Working across the urgent and emergency care system, the post holder provides professional challenge where required, supports compliance with national standards, promotes patient and staff welfare, and drives service improvements that enhance patient outcomes, reduce delays and improve operational performance.

The role represents EEAST professionally at all times and promotes a culture of partnership working and system-wide improvement.

Please note assessment centres will take place between 1st -11th December 2026 (subject to change).

Main duties of the job

The post holder will act as the primary liaison between EEAST, acute hospitals, Integrated Care Boards (ICBs), alternative pathway providers and frontline ambulance staff to support timely patient flow, ambulance handovers and the safe transfer of care.

The post holder will negotiate with, influence and challenge hospital and partner provider teams to support timely patient flow, reduce ambulance handover delays and release ambulance resources to respond to patient demand.

Review and monitor strategies and plans to keep delivery on track working to short-term actions, using judgement to make critical decisions.

Through the use of quality improvement methodologies, be involved in the development of new procedures to improve service development and in addition, encourage and support the identification and practical implementation of ideas for service improvements in collaboration with Emergency Departments.

Supporting the Local Area Manager in area performance management, undertaking local performance audits ensuring the area meets and improves on key performance and quality targets contributing to the delivery of the service plan.

Please see supplied Job Description document for more information.

Job description

Essential Skills

• Experienced HCPC registered Paramedic who has completed the NQP pathwayorNMC registered Nurse post Pre-Hospital Practitioner pathway/or equivalent with at least 12 months frontline ambulance service experience.
• A first Line Managers qualification equivalent to ILM level 3 or Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role or above.
• Excellent communication skills with the ability to adapt styles.
• Initiating, building and maintaining relationships with internal and external key stakeholders;
• A full UK manual driving licence with C1 category, and with no more than 3 penalty points.

Please see Person Specification for full requirements

About us

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment, EEAST can offer you that and more!

Our Staff Benefits include:

• A minimum 27 days' holiday a year (increasing to 29 days after 5 years service and 33 days after 10 years' service) plus bank holidays.
• Generous NHS Pension Scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and well-being initiatives and programmes.
• Access to NHS discounts, offering NHS employees a range of money-saving deals
• Car Leasing Scheme