Medical ReceptionistNHS

Job summary

We are looking for a medical receptionist to join our team, working across two sites (Hadrian Health Centre and Battle Hill Health Centre). The role is up to 37.5 hours per week.

Reception staff play an incredibly important part of our team and are the first point of contact for our patients.

Main duties of the job

• To act as a welcoming and professional first point of contact for patients and organisations contacting the Practice
• Care navigate patients to the most appropriate service for their needs
• Provide a range of administrative duties
• Contribute to the smooth running of the practice
• Assist in effective communication between all members of the practice team, patients and other external agencies

Job description

• Working in a busy environment, deal with inbound and outbound telephone calls in a timely and professional manner
• Provide an excellent level of customer service to patients over the phone, face to face or electronically
• Care navigate patients to the most appropriate service for their needs
• Solve a wide range of queries and requests from patients and other external agencies by following practice polices and processes
• Process repeat medication, fit note, patient online access and e-consultation requests
• Register new patients to the practice
• Any other duties as required

About us

We are a friendly and welcoming GP Practice in the heart of Wallsend, North Tyneside. The practice is based from a modern and beautiful building, providing care to our 21,000 registered patients.

We have 19 GPs supported by an excellent multi-disciplinary team. We are also a teaching practice for Doctors in Training and medical students.