AdministratorNHS

Job summary

Greystoke Surgery - require upto 1 full time post (part time hours can be worked to cover the hours)

NHS pension available.

NHS General Practice seeking an enthusiastic, hardworking and flexible person to join our lively practice team. We are based in a brand new Health Centre with fabulous facilities.

This is a key post in our practice, processing information to a high degree of accuracy.

You will have a high standard of IT literacy and be able to learn and apply training given. You will be very well organised and methodical and will help us provide top quality patient care.

Main duties of the job

You will be the first point of contact for patients and this is an incredibly demanding role. You should have excellent customer care skills and experience.

The postholder will support the smooth day-to-day running of the practice by coordinating patient requests, assisting clinical staff and ensuring administrative tasks are completed accurately, efficiently and confidentially.

Job description

To provide a high quality reception service to all users in a professional, courteous and efficient way.

Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs.

Responsibilities

Reception

Greet and direct patients and visitors

Make appointments both in person and over the telephone

Deal with requests for home visits according to the practice protocol

Deal with general enquires from patients and external agencies

General assistance to practice team and respond to the needs of the doctors/nurses during surgery

Process daily tasks received from patients and team members

Collect payment for Non-NHS work

Administration

Registration of patients

Return medical records for patients who are deceased/leaving the practice

Photocopying as requested

Processing patient change of address

Process incoming mail

Scanning of correspondence

Prepare outgoing mail

Input and extract data from the practice computer system

Prescriptions

Process repeat prescriptions in accordance with the practice policy

Hand out repeat prescriptions ensuring patient identity is verified

Deal with prescriptions queries from patients and pharmacies

General

Keep the waiting area and reception tidy at all times

Make refreshments for doctors, other team members or visitors to the practice as requested

Ensure consulting rooms are well stocked

Any other reasonable duties assigned by Office Manager

Confidentiality

Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly.

In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business. All such information is strictly confidential.

Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality.

About us

We are an NHS GP Practice providing NHS services to our practice population of 11,450 patients.

NHS pension available.

If you would like an informal chat, please telephone Clare McHugh Deputy Practice Manager or Hayley Jones/Leah Thompson, Office Managers on 01670 511393.