GP Receptionist / AdministratorNHS

Job summary

A GP practice receptionist/administrator's job involves a mix of front-facing patient support and back-office administrative tasks, including greeting patients, answering phones, scheduling appointments, processing registrations, managing correspondence, handling prescriptions, and data entry into the practice's computer system. They are crucial for the smooth operation of the practice, requiring strong communication, organization, and IT skills.

Main duties of the job

Patient and Visitor Interaction

• Receive and direct patients, visitors, and staff in person or over the phone.
• Provide general assistance and answer general enquiries about services and results.
• Assist patients in accessing the most appropriate healthcare professional.

Appointments and scheduling

• Book new and follow-up appointments.
• Manage the appointment system and deal with the reception area.

Administration and data management

• Process new patient registrations and handle patient records.
• File, retrieve, scan, and manage patient-related documents and correspondence.
• Enter data into computer systems.
• Process and prepare repeat prescriptions.

Communication and support

• Answer and route incoming telephone calls and take messages.
• Handle incoming and outgoing correspondence and mail.
• Provide secretarial and administrative support to the doctors, nurses, and practice manager.
• Action task requests from clinical staff and external health organisations.

Job description

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, patient deductions, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

We are an NHS GP Practice. Our doctors have been serving the community of Pimlico and Westminster for many years. We provide a range of dedicated services within our practice including diabetes, paediatric clinic, chronic disease management and home visiting service.