Healthcare Support Worker - Outpatient Assessment CentreNHS

Job summary

We are looking for a compassionate, reliable and enthusiastic Band 3 Health Care Support Worker to join our friendly and fast-paced team in the Outpatient Assessment Centre and Minor Procedure Suite at St Mary's Site, University Hospitals Dorset.

This varied role involves working across multiple clinical specialties, including:

Urology Trauma & Orthopaedics Dermatology Oral & Maxillofacial Surgery (OMFS) And other day-case specialties

Please note it will be a mix of short and long days over 4 days

As a Band 3 HCSW, you will support registered nurses, clinicians and patients through all stages of minor procedures. You'll play an essential part in delivering high standards of personal care, maintaining a safe environment and supporting the smooth running of clinics and procedure sessions. These are busy clinics and the role would suit someone who is organised, adaptable and able to move between tasks efficiently.

Please note that while this post is currently based at St Mary's site, the service is expected to relocate within the next couple of years. As part of the role, the successful candidate may also be required to work across any University Hospitals Dorset (UHD) sites in line with service needs.

Interview dates: 26th Nov 2026

Main duties of the job

Patient Care and Support

Assist in the preparation of patients for outpatient procedures, ensuring privacy, dignity, and comfort at all times.

Support patients before, during and after minor surgical or diagnostic procedures, under supervision of registered staff.

Monitor patient observations (e.g. pulse, blood pressure, oxygen saturation) and report any concerns to a registered nurse.

Support the recovery and discharge of patients following procedures, providing clear post-care instructions when appropriate.

Escort patients safely between areas on beds and chairs when required.

Provide reassurance and emotional support to patients, carers, and families.

Clinical and Technical Duties

Assist in setting up and maintaining procedure rooms, ensuring equipment is clean, available, and fit for purpose.

Undertake cleaning of clinical equipment and rooms in accordance with infection prevention and control policies.

Assist with specimen labelling and transport according to local protocols.

Maintain stock levels, ordering and replenishing supplies to ensure efficient service delivery.

Accurately document care provided, including patient observations and interventions, in line with Trust policy.

Job description

Communication and Teamwork

Work closely with registered nurses, advanced clinical practitioners, consultants, and administrative staff as part of a multidisciplinary team.

Participate in handovers and team briefings to support continuity of care.

Communicate effectively and respectfully with patients and staff, including handling sensitive conversations.

Report any patient concerns, changes in condition, or incidents promptly to a registered nurse.

Professional Responsibilities

Actively participate in mandatory training and learning opportunities relevant to the role.

Undertake competency assessments in line with Trust guidelines for Band 3 duties (e.g. venepuncture, ECG recording, or wound care if trained).

Maintain awareness of Trust policies, procedures, and values, working within scope of role at all times.

Take responsibility for own personal development and seek support from senior staff when required.

Working Conditions / Physical Demands

Frequent standing, walking, and assisting with patient mobility and equipment.

Regular exposure to clinical environments, including body fluids and medical equipment.

Requirement to manage emotionally challenging situations and provide support to distressed or anxious patients.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and condition