Healthcare Support Worker, Emergency DepartmentNHS

Job summary

Please note, due to the upcoming immigration law changes taking effect in December and the projected timescales for this recruitment, we will be unable to offer sponsorship for this role.

An Emergency Department (ED) Band 3 Healthcare Support Worker (HCSW) is a crucial, high-acuity role designed to support nurses and clinicians in a fast-paced environment. A Band 3 HCSW is expected to possess or develop specific clinical competencies, often working with reduced supervision to help manage patient flow, particularly in triage, resus, and urgent care.

The successful applicant must be willing to work shifts across a 7 day rota. Shifts run from 07:00-19:30 and 19:00-07:30. Work schedules are provided up to three months in advance.

We value originality and integrity in our hiring process. Please note that all applications must be entirely your own work and AI-generated content is not acceptable and will be disqualified.

We appreciate your understanding and encourage you to showcase your skills and experiences authentically.

Main duties of the job

• Clinical Care & Assessment: You will perform delegated clinical tasks, including taking and recording accurate vital signs (NEWS2), ECGs, venepuncture, cannulation, simple wound care, and urinalysis.
• Patient Support: Providing holistic care to patients, assisting with mobility, and providing comfort to those who are distressed, injured, or have self-harmed.
• Department Flow: Actively supporting the clinical team to improve patient flow through the department, ensuring patients are safely moved, and assisting in the rapid assessment process.
• Safety & Compliance: Maintaining a clean, safe, and well-stocked environment (e.g., in resuscitation areas), and following strict infection control protocols.

Job description

A Band 3 Emergency Department (ED) Healthcare Support Worker provides high-quality, direct clinical care under the supervision of registered nurses in a fast-paced setting.

Key duties include taking vital signs (ECG, blood pressure, blood glucose), venepuncture, and cannulation, wound care, assisting with patient mobility/comfort, and escalating clinical concerns.

For a full job description, please see the PDF in Supporting Documents.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.