Technology Support ApprenticeCouncil

We have an excellent opportunity for a Technology Support Apprentice to join our Digital, Data and Technology team here at Wokingham Borough Council, on a Full-time, 2 Year Fixed Term contract.

As a Technology Support Apprentice, you will provide support to internal staff and work towards the Level 3 Information Communications Technician Apprenticeship with LDN. You'll act as a single point of contact for phone calls and emails from staff regarding IT issues and queries, including receiving, logging and managing calls from internal staff. This role is centred around fulfilling user requests, supporting starters and leavers processes, maintaining the IT Knowledge base, and performing a range of administrative duties.

You'll assist in the day-to-day operation of the Council's computer systems, resolving non-complex requests for customers including application and account access, and setting up laptops, tablets, desktop computers and mobile devices for staff to use. Ensuring IT assets are accounted for, in working condition, clean and fit for purpose before allocation is also part of your remit, along with securely storing assets no longer fit for reuse. You'll contribute to maintaining the Council's IT Service Management System (Hornbill), publish support documentation, maintain the IT intranet pages, and support the wider team on project work as required.

The successful candidate will undertake the Level 3 Information Communications Technician Apprenticeship delivered by LDN, the duration of the course is 16 months. The apprenticeship will lead to a qualification in Information Communications Technology, covering PC architecture, installation and configuration, networking fundamentals, helpdesk essentials, virtualisation and cloud computing, operating systems and automation, and advanced security concepts. Delivery is blended, combining on-demand content, in-person development days, one-to-one coaching and masterclasses, and includes preparation for CompTIA A+ certification.

⭐Staff Benefits⭐

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐Generous Annual Leave – 25 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays

⭐Local Government Pension Scheme

⭐GP Helpline - Available 7 days a week

⭐Employee Assistance Programme - Including a 24/7 Your Care Helpline

⭐Free Eye Tests and Flu Vaccines

⭐Free Onsite Gym - Located at Shute End Offices, Wokingham

⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

⭐Move through Menopause Course

⭐Sports & Social Group Activities – Including running, football, cricket & more

⭐Learning & Development Opportunities

⭐Employee Networks

⭐And more!

Key Responsibilities

To provide support to internal staff

To work towards the level 3 Information Communication Technician Apprenticeship with LDN

Setting up laptops, tablets and desktop computers for staff use

Resolving non-complex requests for customers, including application & account access

Contribute to project work, supporting the wider team, as and when required

Candidate Requirements

Basic understanding of computer support

Excellent verbal and written communication skills

Can do attitude and willingness to assist colleagues

GCSE (or equivalent) Grade A – C in Maths and English preferred)

Knowledge of core Microsoft technologies including O365, Exchange, Teams, Windows server, Windows desktop, Android Phones

Our Area:

Wokingham Borough Council has recently been ranked 2nd most productive council in England by the Impower Productivity Index, recognising our strong performance and efficient use of public money.

Our Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Click the link below and Apply Today!

Alternatively, to arrange an informal discussion about the role, contact Tom Morgan, Technology Support Team Leader, via [email protected] (Strictly no agencies).

Closing date: Sunday 29th November 2026, 11pm

Interview date: TBC

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.

Position type: Full Time