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Liverpool Customer Service & Admin

Virtual Fracture Clinic & NMTR/NFFD/OPD - Data AdministratorNHS

Liverpool, L9 7AL Permanent £25,760 to £27,476
Posted 2 November 2026 Closing date 16 November 2026
Checked 16 hours ago · still listed on NHS Jobs Closes in 12 days · 16 Nov 2026
Fazakerley Rail Station (0.3 miles, direct) Starr Gate (Blackpool Tramway) (22.1 miles, direct) Bootle Bus Station (2.7 miles, direct)

Job summary

The post holder will play a key role in supportingAdvanced Physiotherapy Practitioners (APPs) in the assessment and triage of patients attending the Accident & Emergency Department (A&E), ensuring patients are directed to the most appropriate care pathway and receive timely, effective treatment.

They will also play a key role in the coordination of data for and Adult Major Trauma Centre (MTC) at Aintree Hospital within the Cheshire & Merseyside Major Trauma Network.

The role is to ensure that clinical information from patient recordsfor major trauma patients is extracted, interpreted and submitted in line with national deadlines, guidance and requirements for the National Major Trauma Registry (NMTR).

This post has diversity by also providing efficient and timely administrative and duties to the Major Trauma Centre (MTC) Management team and Major Trauma Nurse Practitioners (MTNPs) and Advanced Physiotherapy Practitioners (APPs)*Please note this vacancy may close early once sufficient applications have been received*

Main duties of the job

To follow up patient outcomes following APP triage, including arranging appropriate follow-up appointments or discharging patients after they have received advice and assessment from the Advanced Physiotherapy Practitioner (APP), ensuring timely and effective patient management. input data for Major Trauma patients onto National NMTR database ensuring that all data is complete and of a high quality.

Patient data entry into the NMTR database or IPM and bluespire

Daily reconciliation of data and information relating to VFC and major trauma patients.

Knowledge and use of the hospital PAS database to extract data from systems in accordance with Trust policy.

Collecting data and information, ensuring accurate data is obtained and maintained to ensure compliance with local, regional and national data requirements.

Complete additional ad-hoc duties as specified by the Major Operational Lead and provide support other Trauma & Orthopaedic services when required.

Deal efficiently with enquiries from all levels of medical, nursing, managerial and other healthprofessional staff in a timely and courteous manner.

Attend all mandatory training as directed.

Ensure confidentiality of data and case notes is maintained at all times.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate the Trust values.

Job description

  • To provide administrative support to the MTC senior management team APPs and MTNPs at the MTC, ensuring accurate collection of data for all major trauma and VFC patients, in preparation for the submission of data to NMTR or triaging of VFC patients To ensure that all NMTR eligible patients details are entered submitted within 30days of discharge to ensure that the MTC is able to be eligible for Best PracticeTariffs. The post holder will involve the identification, using the NMTR inclusion criteria, ofpatients admitted to the Trust with major trauma injuries and subsequent completionof data submissions via electronic data collection and reporting system. To interpret and consolidate information from multiple sources to ensure a completeand accurate patient records on the MTC database and NMTR. To support the clinical team to identify all relevant major trauma episodes usingvarious systems including Emergency Department admissions, transfers, etc. andinputting details onto the major trauma database. To examine patient records, extracting relevant information and investigatingwhere necessary, following the patient pathway from injury to discharge. To be aware of all aspects of the data set required and ensure completion of anymissing data. Identify and resolve any discrepancies in the data, escalating system errors orqueries appropriately. To liaise with other hospitals as necessary to retrieve required information. To work closely with MTNPs and APPs to ensure accuracy of data. Communicate regularly with other members of the NMTR team regarding data submission. To produce regular and ad hoc reports using information from different systems and databases. Dealing with requests from clinicians and other hospital staff. Any other duties relating to the NMTR and VFC requirements. Receive and act on telephone and email enquiries to the Trauma and Orthopaedic Service, including handling incoming calls in a confidential and sensitive manner. To undertake any necessary filing, scanning, photocopying and other administrativeduties to ensure the efficient running of the service. Works closely with the APPs and MTC Data Coordinators to assist in projects to improve the patients care pathway. The post holder will need to develop a working relationship with a number of key stakeholders within the VFC and NMTR team and external NMTR coordinators as part of the Network.
  • Complete additional ad-hoc duties as specified by the Major Trauma Operational Lead and provide support to other Trauma & Orthopaedic services when required.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

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