Public Inquiry and Assurance OfficerNHS

Job summary

The North East and North Cumbria Integrated Care Board is seeking an organised and experienced Public Inquiry and Assurance Officer.

This is a unique opportunity to support high-profile inquiry, investigation and assurance work across an organisation serving 3.1 million people. You will help ensure that sensitive evidence is handled accurately, learning is identified and the organisation meets its legal, regulatory and statutory responsibilities.

Please note this post is only accepting applications from current staff of North East and North Cumbria Integrated Care Board and staff members of North of England Commissioning Support (NECS)

Main duties of the job

You will coordinate a complex portfolio covering public inquiries, statutory investigations, disclosure and associated governance related work. You will connect teams across corporate governance, complaints, information governance and operational services, helping them work together effectively and avoid duplication.

Your responsibilities will include:

• Reviewing and organising evidence for inquiries, investigations and disclosure.
• Analysing complaints, concerns and patient feedback related to public inquiries to identify risks, themes and learning.
• Maintaining chronologies, evidence trackers, records and clear audit trails.
• Producing reports, briefings and assurance updates for senior leaders.
• Monitoring risks, issues, actions and deadlines across multiple workstreams.
• Developing reporting arrangements and dashboards.
• Communicating sensitively with colleagues, inquiry teams, legal representatives, patients and families.
• Supporting improvements to policies, processes and organisational preparedness.

Job description

You will be educated to postgraduate level or have equivalent experience. You will have coordinated complex projects, casework or assurance activity involving multiple stakeholders. Experience of working in governance, compliance, investigations, complaints, legal services, risk or another public-sector environment is essential.

You will be confident handling sensitive information and analysing large volumes of evidence. You can identify key themes, exercise sound judgement and produce accurate reports for senior review. You will also be able to build trusted relationships, manage competing priorities and remain professional when working with challenging or potentially distressing subject matter.

Some travel, plus occasional work outside core hours, may be required.

About us

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.