Fixed Term GP Receptionist - Millbrook & Mossley Medical PracticesNHS

Job summary

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An exciting opportunities have arisen for a Receptionist to work across both Millbrook and Mossley Medical Practices on a 12 month fixed term basis.

The practices are located in semi rural areas of Staybridge and Mossley. They are both small - medium sized CQC rates good practices with opportunity of growth and development for the right candidates.

The role is varied and no day is the same with plenty of opportunities to learn new skills and enjoy a rewarding career in primary care. This will involve processing patient referrals, clinical letters and 3rd party requests.

The successful candidates will be friendly, confident, resilient and flexible. You will be able to demonstrate excellent communication, organisational and customer service skills. Experience of working in a GP practice or healthcare setting is essential, experience of emis and docman is desirable.

We welcome applications from candidates seeking either a full-time position or a part-time working arrangement, and would be happy to consider appointing either one full-time postholder or two part-time postholders.

The hours of work for part-time are 24 hours per week, Monday to Friday between 07:45 and 18:30, with shifts covering either mornings or afternoons. Full-time postholders will work 37.5 hours per week on a rota basis, incorporating a mixture of 07:45 starts and 18:30 finishes.

Main duties of the job

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patient through the online triage.
• Process all requests for triage, for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately.
• Project a positive, professional and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required.
• Action repeat prescription requests.
• Provide test results to patients.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.
• Process clinical letters coming into the Practice
• Communicate with patents in a variety of ways (online, text, phone, in person, email).
• Processing referrals to Secondary Care.
• Assist patients with using latest digital technology.

For further details, please refer to the attached job description.

Job description

Reception Duties

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice.
• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times.
• Project a positive and friendly image to patients and visitors either in person or on the telephone.
• Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
• Provide test results to patients on advice from the GP or Nurse.
• Accept payment and issue receipts for private (non general medical services) services.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested following appropriate training.
• Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.
• Offer general assistance to the Practice team.

Clerical/Administration

• To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times.
• Ensure adherence at all times to the requirements of the Data Protection Act.
• Maintain and monitor Practice appointment system.
• Process all incoming and outgoing mail.
• Action information received.
• Undertake Choose and Book appointments as requested.
• Action, retrieve and accurately re-file patient notes and records as required.
• Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen.
• Action notes from GPs for individual patients using the Practice clinical system.
• Enter and code specific data from Consultant letters, and other correspondence.
• Summarise new and existing patient notes following appropriate training.

Premises

• Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice.
• When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated.
• Clear and re-stock consulting rooms as required.
• Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.

About us

At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.

We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

Benefits package

As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible pension benefits, including NHS pension scheme;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• eyesight vouchers;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.