Administrator/ReceptionistNHS

Job summary

We are seeking a motivated and professional Administrator/Receptionist to join our team at Mental Health Centre in borough of Harrow in London. This is a pivotal role providing a welcoming and efficient front-of-house service for patients, visitors, and staff, while ensuring the effective day-to-day running of the Harrow Inpatient Older People's and Healthy Ageing (OPHA) team, Ellington Ward, Mental Health Team.

As the first point of contact, you will create a calm, compassionate, and professional environment for those accessing our services. The role combines reception duties with a wide range of administrative support to clinical teams, including managing appointments, maintaining accurate records, coordinating room bookings. You will liaise with patients, clinical colleagues, managers, and external agencies to ensure services are delivered safely and efficiently.

This role is well-suited to someone who is organised, approachable, and confident in managing competing demands in a busy healthcare setting. You will need excellent communication skills, a strong focus on confidentiality and patient care, and the ability to remain calm under pressure.

You will be expected to uphold the Trust's values and provide flexible support to meet the needs of the service, including occasionally working at other Trust locations.

Main duties of the job

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• Provide a professional front-of-house service at The Mental Health Centre, acting as the first point of contact for patients, visitors, and staff.
• Manage reception services, including handling enquiries, monitoring visitor access, booking appointments, and maintaining accurate records.
• Deliver a wide range of administrative support to clinical teams, such as processing referrals when needed, updating clinical systems (SystmOne), managing correspondence, and coordinating room bookings.
• Ensure the smooth day-to-day running of the site by liaising with Estates and Facilities, escalating issues, and conducting regular safety checks.
• Take on key site responsibilities as Nominated Fire Officer ensuring compliance with health and safety, fire safety, and emergency procedures.
• Oversee procurement and stock control of clinical and administrative supplies.
• Promote Trust values, professionalism, and a safe, supportive environment for both patients and staff, while engaging in personal development and service improvement initiatives.

Job description

Reception Cover & Administrative Support

Deliver high-quality reception services, ensuring the environment is welcoming, calm, and professional.

Act as first point of contact for patients and the public; handle enquiries with sensitivity and discretion.

Maintain continuity and safety by providing consistent reception staffing amidst frequent turnover.

Provide full administrative support to clinical teams, including SystmOne data input.

Communicate effectively by telephone and email, handling queries or complaints and escalating appropriately.

Book and coordinate use of rooms across the site, resolving scheduling conflicts.

• Please see the job description for full details of the role and responsibilities.

About us

Central and North West London NHS Foundation Trust (CNWL) is one of the largest and most diverse NHS trusts in the UK, providing physical and mental health services across London, Milton Keynes, Surrey, and beyond. We are proud of our reputation for innovation, quality, and compassionate care. Our staff are our greatest asset, and we are committed to supporting their wellbeing, learning, and development.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK