Senior Delivery ManagerMinistry of Justice

HM Courts and Tribunals Service

Job Title: Senior Delivery Manager

Grade: SEO

Directorate:   Digital Technology Services (DTS)

Location:     London / National

Contract Type: Permanent

Working Pattern: Full-time/ Flexible Working

This is a full-time position only due to the nature of the role.

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

Job Description

As a Senior Delivery Manager, you will be a Scrum Master at heart with a strong focus on delivery. You will be accountable for the effective delivery of complex, high-risk products and services. You will have a strong background as a Scrum Master (or similar role) and experience across a range of products and services, throughout the entire product life cycle. You will have some responsibility and accountability as a point of escalation. You will also be accountable for the performance and coaching of agile software development teams. Your CV should demonstrate your ability and experience of creating and coaching self-organising, high performing agile delivery teams.

Key Responsibilities:

Your role as a Senior Delivery Manager will encompass several key responsibilities listed below (but not limited to):

Build and maintain teams, ensuring they are motivated, collaborating and working well

Identify obstacles and help the team to overcome them

Facilitate the delivery flow of a team, managing the pace and tempo

Focus the team on what is most important to the delivery of products and services

Encourage and facilitate continuous improvement of the delivery team

Coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques

Identify and compare the best processes or delivery methods to use

Work with contracted suppliers and manage stakeholders’ expectations

Actively address internal and external risks, issues and dependencies including where ownership exists outside the team

Skills & Experience:

You can use a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.

You have Team management experience leading and developing a digital delivery team.

You are able to communicate with others in a clear, honest and enthusiastic way to build trust. You explain complex issues in a way that is easy to understand. Be able to provide updates for senior stakeholders and adept at explaining complex issues to a non-technical audience.

You ensure everyone clearly understands and owns their roles, responsibilities and priorities, ensuring timely quality outcomes are delivered.

Essential Criteria:

Can recognize when something does not work and encourage a mindset of experimentation

Adapt and reflect, be resilient and have the ability to see outside of the process

Use a blended approach depending on the context

Measure and evaluate outcomes

Know how to help teams to manage and visualize outcomes

Have had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods and tools to use

Can facilitate difficult discussions within the team or with diverse senior stakeholders

Manage delivery products and services at different phases and understands how the needs of the team and the product vary across the stages of the product life cycle

Application process:

This role will be recruited using a combination of  Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.  This role is within the Product and Delivery Job Family, Delivery Manager role, at Delivery Manager level. but carries the title Senior Delivery Manager within DTS.

Stage 1 - Sift:

To apply for this position, you must submit the following as part of your application:

An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.

A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR

Behaviour examples illustrating the Civil Service Behaviours listed under the Application form stage assessments section

Managing Quality Services

Delivering at Pace

Should we receive a high volume of applications, a pre-sift may be conducted on the Delivering at Pace criteria. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following - Technical, Strengths and Behaviours. Details can be found under the interview stage assessment section on the advert.

Delivering at Pace

Working Together

Managing Quality Services

Communicating and Influencing

For Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework.

Salary details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

Proud to Serve. Proud to keep justice going.