Support Worker - Mental HealthJobsGoPublic

This is a great opportunity to join a team working with people with mental health conditions and complex needs at St. Ann’s Hospital, Tottenham, London N15 3TH. The role involves supporting patients with benefits and housing issues, such as:

Benefit claims and reinstatements

Mandatory reconsiderations and appeals

Debt and rent arrears

Income maximisation

Grant applications

Repairs

Housing transfers on medical grounds

Registration on Haringey’s Housing List

Banding appeals

Support for people who are homeless or at risk of eviction

You will mainly work as part of the West Locality Team at St. Ann’s Hospital. Some of your time will also be spent visiting customers in their homes and attending Peabody’s Hackney office for supervision, team meetings, and administrative tasks.

You will also manage your own caseload of referrals from NHS colleagues, known as Brief Interventions (BIs). When you start, you will be mentored by a highly experienced colleague and receive regular ongoing support from your manager and other Peabody staff based at the hospital.

How You'll Make a Difference

You will help customers to:

Improve their financial situation

Keep their homes or find suitable accommodation

Build independence, confidence and resilience

You will use a trauma-informed, person-centred approach and will play an important role in identifying safeguarding concerns and promoting wellbeing.

What You Need

Experience supporting vulnerable people, including those with mental health needs, substance misuse issues, or complex needs

An understanding of safeguarding, equality, diversity, and inclusion

Knowledge of housing and welfare benefits, or a willingness to learn

The ability to work independently, including lone working when required

Strong communication and relationship-building skills

Initiative

Professional curiosity

A caring, resilient attitude and a genuine desire to help people reach their potential

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

25 days’ annual holiday, plus bank holidays (pro rata for part-time colleagues)

two additional paid volunteering days each year

flexible benefits scheme, including family friendly benefits and access to a discount portal

4 x salary life assurance

up to 10% pension contribution

Please read before applying:

This is a part time role with working hours of: 15 hours or 2 days per week (days to be agreed) - 9:00am to 5:00pm

You must have the right to work in the UK; we are unable to provide visa sponsorship.

An enhanced DBS check is required.

Interviews will take place in person on 10 and 11 November 2026.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

For questions, contact Charlene Moore (Talent Specialist) at [email protected].