Customer Service AssistantCouncil

Work base: Venue Cymru, Llandudno

Do you have good IT skills and the ability to learn to use our systems / tills? Are you a friendly team player, capable of offering great customer service to the public?

Would you enjoy being part of a buzzing atmosphere hosting the latest gigs, shows and events?

Venue Cymru is the region’s largest entertainment and events venue so as a Customer Services Assistant you would find yourself working both in our busy box office helping our patrons purchasing tickets for our shows or booking a table in our restaurant, as well as at reception welcoming our many conference and event delegates.

The role will mainly be based at Venue Cymru but there will be a requirement on occasions to work at Theatr Colwyn, Colwyn Bay which is a vibrant 400 seat venue facilitating a busy programme of both film shows and live productions.

You will work on an annualised hours contract, working an average of 20 hours a week arranged on a shift rota basis and includes weekend, evening and bank holiday working.

Manager details for informal discussion: 

Amy Pearson, Box Office Manager
(01492 879771 / [email protected]  )

Welsh Language Skills: The ability to communicate in Welsh is Essential - The ability to hold a conversation in Welsh is essential for this post. We welcome applications by Welsh learners. The ability to hold a conversation in Welsh is essential for this post. We welcome applications by Welsh learners. for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

Click here to discover the benefits of joining Team Conwy.

Learn more about our recruitment process by visiting our Recruitment Process Page

We’re committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an ‘E’ on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.

Mae’r ffurflen hon ar gael yn Gymraeg hefyd.