Commissioning Support OfficerNHS

Job summary

Band 5 Commissioning Support Officer

All Age Continuing Care (AACC) Business Support Team

Are you an organised, motivated, and proactive individual looking for an opportunity to make a real difference to people's lives?

We are seeking an enthusiastic and dedicated Band 5 Commissioning Support Officer to join the All Age Continuing Care (AACC) Business Support Team. This is an exciting opportunity to contribute to a highly valued service that supports some of the most vulnerable individuals across the North East and North Cumbria.

As a Commissioning Support Officer, you will play a key role in supporting the delivery of the ICB's statutory responsibilities relating to AACC, Personal Health Budgets, and associated commissioning functions. The role is integral to ensuring that patients receive timely, high-quality care and support through effective coordination, administration, reporting, and operational oversight.

Main duties of the job

The successful candidate will work closely with clinical teams, operational managers, local authorities, providers, patients and families to ensure the effective coordination and delivery of services across the AACC pathway.

The role will involve:

• Coordinating complex administrative and commissioning support processes.
• Supporting operational delivery across Continuing Healthcare and Complex Care services.
• Producing and analysing reports and performance information.
• Maintaining and updating patient and commissioning systems.
• Supporting project work, service developments and improvement initiatives.
• Building positive relationships with internal and external stakeholders.
• Ensuring compliance with information governance, data protection and confidentiality requirements.
• Supporting the management of Personal Health Budgets and commissioned care packages where required.

Job description

We are looking for individuals who can demonstrate:

• Excellent organisational and prioritisation skills.
• Strong communication and interpersonal abilities.
• Experience of working within a busy administrative, commissioning or operational environment.
• The ability to analyse information and produce accurate reports.
• A proactive approach to problem-solving and continuous improvement.
• Strong IT skills and confidence using a variety of systems and Microsoft Office applications.
• The ability to manage competing priorities whilst maintaining a high level of accuracy and attention to detail.
• A commitment to delivering high-quality customer service and support

About us

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.