Reception Care NavigatorNHS

Job summary

We are seeking a professional and friendly Reception Care Navigator to provide high-quality front-of-house support within the practice working 24 hours a week, initially on a Monday, Wednesday and Thursday. The post-holder will play a key role in care navigation, assisting patients in accessing the most appropriate service or healthcare professional in a timely and effective manner. Overtime to cover holidays and sickness available.

Main duties of the job

The role involves delivering administrative support, processing prescriptions in line with clinical guidelines, and ensuring patients are signposted appropriately based on their needs. The successful candidate will be a key member of the team, maintaining accurate records, ensuring smooth patient flow, and supporting both reception and dispensary functions.

Job description

Reception Care Navigator Duties

• Answer telephone calls promptly and respond appropriately.
• Act as a Care Navigator, signposting patients to the most appropriate clinician or service (e.g. GP, nurse, pharmacist, or external services) based on their needs.
• Use care navigation protocols to ensure patients are directed safely and effectively, including identifying urgent or emergency presentations.
• Collect fees, arrange ambulance transport, and maintain waiting areas and reception.
• Extract and maintain accurate patient medical records, ensuring all correspondence is filed correctly.
• Prepare consulting rooms before and after clinics, ensuring all necessary equipment is available.
• Prepare repeat prescriptions and liaise with clinicians regarding irregular requests.
• Prepare specimens for laboratory collection and bring urgent results to clinician attention.
• Manage incoming post and ensure familiarity with clinical and administrative computer systems.

Other Duties

Perform other duties as required.

About us

White Medical Group provide a full range of GP services to approximatetly 8700 patients across two sites, we are a dispensing practice.