Single Point of Access OfficerCouncil

Work base: Coed Pella, Colwyn Bay

We are looking for a top notch administrator and experienced call handler, with a background in dealing with high volume workload and juggling conflicting demands.

Are you organised? Great at talking to people on the phone? A supportive team player? Used to working at pace? Then we could have the job for you!

The Single Point of Access Team is part of the Information, Advice and Assistance service which helps members of the public, their families and any professionals supporting them, to access the right information at the right time.

Are you good at getting the best information out of people to respond to their query quickly? We will provide you with training and support to enable you to identify the most appropriate next steps; making referrals and/or signposting callers to the right help. You’ll need personal resilience, but we will help you to gain confidence in dealing with challenging situations.

The ability converse at ease with customers in Welsh is essential for this post, and the ability to read and write Welsh is desirable. We would also welcome applications from able and confident Welsh learners.

When completing your application form, please provide examples evidencing your experience.

Due to the nature of the work, it will be necessary to obtain a satisfactory disclosure from the Disclosure and Barring Service (DBS).

An understanding of social care assists but can be learned “on the job”.

Benefits:
- Regular Supervision from your Team Manager
- Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.
- Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
- Access to a number of employee benefits, including, Conwy Rewards and Conwy Ffit.
- Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee!

Talk to us:
If you have any questions or would like to know more about this role, please don’t hesitate to contact.

Manager details for informal discussion: 

Ruth Barr, Team Manager
( 01492 574668 / [email protected]  )

Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

Click here to discover the benefits of joining Team Conwy.

Learn more about our recruitment process by visiting our Recruitment Process Page

We’re committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an ‘E’ on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.

Mae’r ffurflen hon ar gael yn Gymraeg hefyd.