Healthcare Assistant (Zero Hour) BirminghamNHS

Job summary

Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bed-watch to supporting patients in places of safety.

Main duties of the job

Responsibilities will include: Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support Drive ambulances when required, ensuring safe, smooth and timely journeys Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests Follow safeguarding policies for both children and adults, always keeping safety and well-being as the priority Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction

Job description

Bank Registered Mental Health Nurse (RMN)About Prometheus Safe & SecurePrometheus Safe & Secure is a specialist provider of secure patient transport, enhanced observations and mental health crisis support across the UK. Working in partnership with the NHS, local authorities and private healthcare providers, we deliver safe, compassionate and person-centred care to individuals with complex mental health needs.

Operating 24/7, our experienced clinical and support teams provide services including planned and emergency patient transfers, hospital bed watches and Section 136 support. We are committed to maintaining the highest standards of patient safety, dignity and professionalism.

We are regulated by the Care Quality Commission (CQC), are members of the Independent Ambulance Association and form part of the RCI Group alongside Prometheus Complex Care.

About the RoleWe are seeking experienced and dedicated Bank Registered Mental Health Nurses (RMNs) to join our team.

As a Bank RMN, you will provide clinical leadership during patient transfers, enhanced observations and mental health crisis interventions. You will be responsible for maintaining patient safety, managing risks and supporting colleagues in challenging clinical environments.

This is a varied frontline position requiring strong clinical judgement, effective communication and a commitment to delivering safe, compassionate care.

Key Responsibilities

• Lead and oversee patient care during secure transfers, hospital bed watches and places of safety services, including PSS, PCC and Section 136 pathways.
• Assess patient needs, identify risks and implement appropriate care and intervention plans.
• Provide crisis intervention and verbal de-escalation, using approved physical intervention techniques when necessary and proportionate.
• Ensure comprehensive clinical handovers, including relevant risk assessments, patient presentation and care plans.
• Demonstrate effective leadership by coordinating staff, allocating responsibilities and maintaining professional standards.
• Work collaboratively with multidisciplinary teams, ward staff, Approved Mental Health Professionals (AMHPs) and external healthcare professionals.
• Apply safeguarding procedures and relevant legislation, including the Mental Health Act.
• Maintain accurate clinical documentation and promptly report incidents, concerns and near misses.
• Uphold confidentiality, equality, diversity and data protection requirements.
• Ensure vehicles and clinical equipment are checked and maintained in accordance with company procedures.
• Work flexibly across a 24/7 rota, attending the designated base in company uniform as required.

Essential Requirements

• Valid NMC registration (RMN) with a minimum of two years' post-registration experience.
• Full UK driving licence covering manual and automatic vehicles.
• Right to work in the UK.
• Enhanced DBS clearance.
• Strong clinical assessment, risk management and crisis intervention skills.
• Excellent communication, teamwork and leadership abilities.
• Ability to remain calm, professional and decisive in challenging situations.

Employee Benefits

• Employee Assistance Programme (EAP).
• Free on-site parking at company bases.
• Free company uniform.
• Company-provided mandatory training.
• Enrolment in The People's Pension scheme, subject to eligibility.

Equality, Diversity & InclusionPrometheus Safe & Secure is committed to providing an inclusive workplace where everyone is treated with fairness, dignity and respect.

We welcome applications from individuals of all backgrounds and make recruitment decisions based on relevant skills, qualifications and experience. We are committed to equal opportunities and providing reasonable adjustments throughout the recruitment process.

Join Our TeamIf you are a motivated and compassionate Registered Mental Health Nurse looking for a flexible bank role where your clinical expertise and leadership can make a meaningful difference, we would welcome your application.

Join Prometheus Safe & Secure and help us deliver safe, dignified and compassionate mental health care across the UK.

About us

At Prometheus Safe & Secure, we believe diversity strengthens our team and enhances the care we deliver. We are committed to recruiting from all backgrounds and ensuring every applicant is treated with fairness, respect and dignity. When hiring, we base decisions on skills, experience and potential, not on race, gender, age, disability, religion, sexual orientation or any other characteristic. We actively seek to remove barriers from our recruitment process and support equal opportunity: from inclusive job descriptions to accessible interview arrangements. We welcome applications from people of all walks of life and encourage anyone who shares our values and commitment to safe, compassionate care to apply.