People Services AssistantNHS

Job summary

Are you an organised, proactive and people-focused professional looking to develop your career in HR and People Services?

At Mastercall Healthcare, we are committed to enhancing lives because we CARE. We are seeking a talented People Services Assistant to join our People & Organisational Development team. This is an exciting opportunity to play a key role in delivering an efficient, responsive and customer-focused People Service that supports an outstanding colleague experience across the organisation

You will be contributing to bringing our Grow, Thrive, Belong strategy to life. Assisting in creating a culture where every colleague feels valued, supported to develop and empowered to make a difference for the patients and communities we serve.

Location: Mastercall HQ, Stockport (with occasional travel to operational sites as required).

Reporting to: People Services Manager. Salary: £27,000 per annum depending on experience. Contract: permanent Hours 37.5 hours per week

Interviews scheduled for Friday 20th or Monday 23rd November 2026

Main duties of the job

As a People Services Assistant, you will provide high-quality operational and administrative support across the People Services function, working closely with colleagues, managers and stakeholders across the organisation. You will support a wide range of activities including recruitment, onboarding, employee relations administration, workforce reporting, systems management and continuous improvement initiatives.

This is a varied role that combines excellent customer service with strong digital capability, making it ideal for someone who enjoys working in a fast-paced environment and is passionate about improving the colleague experience.

Working closely with the People Services Manager and People Leads, the postholder will contribute to the delivery of an efficient, modern and continuously improving People Services function, helping create a positive colleague experience aligned to Mastercall s Belong, Grow, Thrive framework.

Job description

Key Responsibilities

1. People Operations

Deliver efficient and accurate People Services administration across the employee lifecycle, including contractual documentation, employment changes, compliance checks and people records.

Maintain HR systems and electronic records, ensuring information is accurate, secure and compliant with GDPR and organisational requirements.

Produce routine workforce reports, management information and People metrics to support operational and strategic decision-making.

Coordinate mandatory compliance processes including right to work, DBS, professional registrations and probation monitoring.

Provide a professional, responsive and customer-focused service that builds confidence and trust.

2. Recruitment & Onboarding

Coordinate recruitment activity from advert through to appointment, supporting managers to deliver a positive candidate experience.

Prepare offer documentation, contracts and pre-employment checks.

Coordinate onboarding and induction arrangements, ensuring new colleagues receive a professional and welcoming introduction to Mastercall.

Maintain recruitment systems and talent pipelines to support workforce planning.

3. Employee Relations Support

Provide administrative support for employee relations processes, including arranging meetings, preparing documentation and maintaining confidential records.

Attend formal meetings where required to produce accurate notes and records of discussions and outcomes.

Support the People Leads in monitoring casework, action plans and key deadlines.

Assist with policy reviews, consultation exercises and organisational change activities.

4. Systems, Digital & Continuous Improvement

Act as a super user for People systems, supporting colleagues to maximise digital functionality and improve user experience.

Identify opportunities to automate routine administrative processes using digital technology and AI-enabled solutions.

Support implementation of new systems, processes and technology improvements across the People Services function.

Contribute ideas that improve efficiency, customer service and organisational effectiveness.

5. Project & Team Support

Provide project coordination and administrative support across People & OD initiatives.

Coordinate meetings, prepare agendas, collate papers, take accurate notes and monitor actions arising from People & OD meetings and projects.

Provide professional administrative and organisational support to the People Services Manager and Director of People & OD, including diary coordination, meeting administration, document preparation and support with day-to-day operational priorities.

About us

Mastercall Healthcare has over 30 years experience as an innovative, highly performing, award-winning Social Enterprise organisation.

Our Social Value ethos commits us to ensuring the very best use of the public pound, maximising the return on investment of our commissioners, and supporting the NHS deliver affordable, effective, safe patient centred services.

Our purpose is to ensure that we deliver safe, high quality, patient centred services that support people to live and age well. We are here to support our community and our health and social care partners. We provide a range of highly effective urgent primary care services that support hospital admission avoidance and early supported discharge from hospital where clinically safe and appropriate.

Employee benefits include:

Living Wage Employer

NHS Pension Scheme & NHS fleet

NHS Blue light card/Discount scheme

Flexible working

Career development

Competitive rates of pay

Generous holiday entitlement, long service enhancements and the option to purchase additional l eave

Wellbeing schemes

At Mastercall Healthcare, you'll be joining a progressive, patient-focused organisation that invests in its people and values innovation, collaboration and continuous improvement. Guided by our values of Innovate, Teamwork, Inspire, Dignity, Empower and Kindness, we are committed to creating an environment where colleagues can Belong, Grow and Thrive