Registered Manager - Residential HomeNHS

Job summary

Optalis is the Adult Social Care delivery partner on behalf of Wokingham Borough Council and the Royal Borough of Windsor & Maidenhead Council. Optalis is owned and funded by the two councils - it is not a private provider or an employment agency.

Main duties of the job

Registered Manager Residential Care HomeLocation: Suffolk Lodge, WokinghamSalary: £49,351.26 per annum

This is an exciting opportunity for an experienced and passionate care professional to lead Suffolk Lodge, a well-established residential care home located in the heart of Wokingham.

About Suffolk LodgeSuffolk Lodge provides residential and dementia care for up to 37 older people, together with 8 Assess to Discharge (step-down) beds supporting hospital discharge pathways.

Our focus is on delivering outstanding, relationship-centred care that promotes dignity, independence, choice and wellbeing.

About the RoleAs Registered Manager, you will have overall responsibility for the leadership, quality, compliance, financial performance and day-to-day operation of the home. Reporting to the Director of Nursing, you will lead a dedicated team to deliver exceptional care, ensuring residents receive safe, compassionate and person-centred support while maintaining full compliance with regulatory requirements.

Job description

Purpose of the Service/Team

Leading the Care Home team to deliver high-quality relationship-centred care and services, for all residents, ensuring compliance with internal and external standards, and aligned to Optalis policies and procedures, vision, and values whilst achieving quality and business targets.

To contribute to the achievement of the Mission; to be resilient, efficient and growing social care company capable of delivering high quality innovative services to more customers delivered by passionate and skilled staff.

To support people with a wide range of needs including memory difficulties, dementia, and fluctuating health needs, helping all to maximise their levels of independence with dignity and choice.

Primary Purpose of Role

The Registered Manager of the service reports directly to the Head of Nursing and Residential Services Wokingham to ensure that the service reaches and maintains at least a GOOD CQC rating. The Registered Manager will support the team to deliver good quality care at all times, detailing many of the responsibilities below.

Pro-actively seek referrals into the service by engaging with referring agencies, actively identifying and building service opportunities to expand what is delivered; acting as key contact with all stakeholders referrers, customers, family members, Optalis staff, commissioners.

Main Duties and Responsibilities

Oversee the recruitment and training of the team.

Oversee the processes of supervision, appraisal and performance management of the team. Maintaining accurate records.

To maintain up to date training records using My learning Space supporting staff team to reach their potential through a robust process of learning & development. To ensure training targets are achieved and team are competent in their roles.

Ensure the prompt recording of incidents/accidents/concerns/complaints & compliments.

Work in partnership with the Head of Service to ensure the completion of any investigations, disciplinaries, negative feedback, route cause analysis in line with Optalis policies & procedures.

Develop, present, and take ownership for the annual business & contingency plans for the home.

To manage the financial budget to ensure revenue and income targets are met.

Ensure the appropriate delegation of duties to the most appropriate competent person.

Working in partnership with the homes activity team to ensure that a suitable programme of activities and meaningful occupation is in place based on best practice.

Oversee the coaching and the empowerment of the team to deliver a positive customer experience.

Ensuring all aspects of hospitality services are compliant with legislation and Optalis policies and procedures.

To maintain your Registration as Registered Manger.

To ensure the service meets CQC regulations Health & Social Care Act 20089.

To ensure all notifications are completed within the time scales and accurate records maintained.

To lead on the further development of the Access Electronic record system for Suffolk lodge ensuring you have a working knowledge of system.

To develop expertise in the I Auditor system and maintain accurate record of Audits using the Audit framework.

To develop expertise in ITrent and ensure the payroll process is administered accurately each month.

To develop expertise in the Agresso finance system to ensure all invoices are promptly paid.

Participate in the centralised Registers manager on call rota.

High quality relationship centred care

To lead on prompt assessments to ensure admissions to the service occur without delay.

To maintain a visible presence within the service working flexibly to ensure you oversee all aspects of service delivery over 24hr period seven days a week.

Communicating effectively with residents, relatives, team and external stakeholders to enable the delivery of relationship centred care.

To ensure there are regular team and resident meetings.

Take responsibility to ensure that the provision of care is always in line with best practice

Oversight of care delivery within the home, ensuring a process of continuous assessment, planning, implementation and evaluation of resident's care.

To demonstrate excellent communication and negotiation skills including the management of challenging conversations

To demonstrate strong leadership using Influencing, listening and negotiating skills

To lead and build an open and honest culture

To be approachable with the ability to effectively build rapport with a diverse range of people

Ability to problem solve

Ability to effectively adapt to change

Ability to promote a professional image for the company at all times

Ability to travel to other Optalis services where needed for training / support

Able to adapt to the Optalis culture

Desirable Criteria

To obtain & maintain Registered Manager Registration

CQC registered manager experience

Dementia care qualification

Experience of working with people living with dementia

Health & Safety

Take responsibility for the compliance of all Health & Safety legislation ensuring the completion of Risk Assessments and safe working practices which would include the recording and reporting of any accidents, incidents, and near misses.

Ensuring the equipment and environment is safe within the home.

Compliance

Develop working partnerships with external organisations and key stakeholders.

Ensure regulatory compliance with a focus on achieving the highest possible outcomes.

Oversight of all regulatory and statutory requirements are met and company policies and procedures are adhered to. This is inclusive of the reporting of all statutory events.

Ensuring any requirements from internal and external audits are actioned within the timescales required, this is to be evidenced through the completion and progression of the homes Action Plan and Risk Register.

About us

You will be accountable for:

• Maintaining and improving CQC standards, with an aspiration to achieve and sustain a rating of Good or above
• Leading, developing and inspiring a high-performing workforce
• Driving high-quality resident outcomes and positive customer experiences
• Managing occupancy, referrals and stakeholder relationships
• Delivering strong governance, safeguarding and quality assurance systems
• Managing budgets and resources effectively
• Creating a positive culture where residents and staff can thrive

About YouWe are looking for a confident and experienced leader who is passionate about delivering exceptional care for older people.You will have:

• A Level 5 Diploma in Leadership and Management for Adult Care (or equivalent)
• Significant management experience within a CQC-regulated adult social care service
• A strong understanding of CQC regulations, safeguarding and quality governance
• Experience of leading and developing teams
• Excellent communication and relationship-building skills
• A commitment to delivering person-centred care and continuous improvement