Medical ReceptionistNHS

Job summary

A great opportunity has arisen for a full-time medical receptionist (37 hours per week) in a highly rated village based GP surgery with a very good recent patient survey.

Main duties of the job

Main roles will be to meet & greet patients & visitors either face to face or via telephone being the first contact the person has with the practice. Maintaining appointments and providing direction using our care navigation system. The Medical Receptionist may also perform clerical work and disseminate information to medical staff.

Job description

Duties & Responsibilities of the Post

1. Reception Duties

Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner and using appropriate care navigation skills

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits onto the computer, stating time received and including all relevant information and, where necessary, refer to the Doctors.

Ensure that requests for prescriptions are actioned where possible within two working days following practice protocol.

Action requests from practice clinical team members for patient ambulance transportation.

Direct patients to correct Consulting Room.

Ensure reception and waiting areas are kept neat and tidy.

Hand Signed Repeat Prescriptions to patients at their request.

Photocopying

Open and date stamp all post ready for postfiltering

Secure all patient notes, signed prescriptions, filing cabinets and key safe at end of day when required.

Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.

Secure premises at end of day; ensure the building is totally secured, internal lights off and alarm activated when required.

Ensure emails are checked on a daily basis

Make use of GP Teamnet

2. Management of Appointment Systems

Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.

Book appointments and recalls ensuring sufficient information is recorded to retrieve computerised/paper medical record.

Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.

Monitor patients in waiting room and advise of any delays

3. Management of Medical Records

Ensure that manual records are available for the Doctor when required

Retrieve and re-file records as required ensuring that strict alphabetical order is adhered to.

Ensure records are kept neat and tidy and in good repair

Record all DNAS in the computerised patient notes.

4. Management of Computerised Medical Records

Maintain, update and monitor registration database.

Ensure correspondence, reports, results etc., are scanned into the correct record.

Issue and print repeat prescription requests in accordance with practice Repeat Prescribing Protocols.

Enter all New registrations and Temporary Resident patients onto the database

Ensure all workflow tasks are completed in a timely manner

Ensure all scanned documents are linked to appropriate problem header

Summarise new patient records.

5. Operation of telephone system

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day.

Record all messages in the message book, ensuring that all messages are passed to the relevant person

6. Any other delegated duties considered appropriate to the post

Special Requirements of the post1. An understanding, acceptance and adherence to the need for strict confidentiality.

2. Excellent communication skills.

3. Ability to use own judgement, resourcefulness and common sense to respond to patients enquiries and requests.

4. Computer literacy/keyboard skills

5. Honest/Trustworthy

6. Able to prioritise own workload

7. Good Numeric/Literacy skills

8. Organisational Skills

9. Efficient

10. Flexibility

About us

Great Lumley Surgery is a semi-rural practice on the outskirts of Chester-le-Street. We serve a population of approx. 5300. At present there are three partners, two female and one male and one Salaried GP. We have been a training practice for over 25 years and this is strongly within the ethos of the practice.

Medical care at Great Lumley is centred on good teamwork and the Primary Health Care Team. We like to look on ourselves as an integrated team providing high quality care to the patients that we serve and are all highly motivated and dedicated towards achieving that aim. A sense of humour is essential.

Every member of the team is valued for their contribution and skills and we try and enhance their role and purpose within the practice as much as possible. There is no them and us mentality and everyone is encouraged to participate as fully as they can. Regular meetings are held on a wide variety of topics involving the whole team and full participation from members is encouraged.