Medical ReceptionistNHS

Job summary

We are looking for a friendly, organised and reliable Medical Receptionist to join our busy healthcare team. The successful candidate will be the first point of contact for patients, providing a professional, welcoming and efficient reception service.

The ideal candidate will have excellent communication and customer service skills, a caring approach and the ability to remain calm and professional in a busy environment.

Experience is referred but not essential as full training will be provided

Main duties of the job

The main role of the receptionist is responsibility for welcoming patients, answering telephone calls, booking and managing appointments, maintaining accurate patient records, handling enquiries, processing correspondence and providing general administrative support. The role also involves liaising with doctors and other healthcare professionals, maintaining patient confidentiality, and ensuring the smooth and efficient running of the reception area.

Job description

Main Duties and Responsibilities

• Welcoming patients and visitors in a friendly, approachable and professional manner.
• Answering telephone calls, responding to patient enquiries and directing calls to the appropriate healthcare professional.
• Booking, cancelling and rearranging appointments in accordance with practice procedures.
• Managing patient requests and signposting patients to the most appropriate service.
• Maintaining accurate and up-to-date patient records using the practice's clinical computer system.
• Handling confidential and sensitive patient information in accordance with GDPR and practice policies.
• Liaising with GPs, nurses, healthcare professionals and other members of the practice team.
• Processing prescriptions, correspondence and other administrative documentation in line with practice procedures.
• Dealing with patient queries and concerns calmly, sensitively and professionally.
• Supporting the smooth day-to-day running of the reception area and carrying out general administrative duties as required.
• Working collaboratively with colleagues to provide a high standard of patient care and service delivery.

Key Skills and QualitiesThe role requires excellent communication and customer service skills, good organisational abilities, attention to detail and confidence using computer systems. A medical receptionist must be compassionate, patient, reliable and able to remain calm under pressure while managing competing demands in a busy healthcare environment.

Confidentiality, professionalism, teamwork and a commitment to providing high-quality patient care are essential to the role.

About us

We are a small, friendly and dedicated GP practice committed to providing excellent, compassionate and patient-centred care to the local population it serves. The practice aims to ensure that all patients are treated with dignity, respect and kindness, while providing a welcoming and supportive environment for both patients and staff.