Care Coordinator - Clinical ServicesNHS

Job summary

Interviews will be held on Tuesday 24th November 2026

Working days will be Monday, Thursday, Friday

The team are expanding and this is your chance to make a difference. The role of the Care Coordinator is primarily responsible for supporting the Clinical Services Team with regards to delivery of services offered at the practice. The focus of the team is to ensure high quality care for patients through a well-co-ordinated administrative system, which offer a holistic approach to improve patient outcomes and experience.

The role includes - providing administrative support to help deliver GMS and non GMS work including the Quality Outcome Framework (QOF), Enhanced Services, AQP Contracts and any other schemes as required.

Liaising with and supporting the Clinical Team and the practice staff as well as other contractors that are associated with the practice as well as third parties including contractors.

Helping to improve systems and processes including utilising software/technology to improve patient care and outcomes.

Main duties of the job

Provide administrative support to the Clinical Services Team with regard to GMS and Non GMS work including the Quality Outcome Framework (QOF), Enhanced Services, AQP Contracts and any other schemes as required

Liaising with and supporting the clinical team and the practice staff, other contractors that are associated with the practice as well third parties as necessary

Effective use of IT/software to assist in management of practice population including EMIS, Ardens and iPlato etc

Utilise EMIS searches and reports for chronic disease monitoring, other monitoring and clinical audits as required

Assist with mail merges and text messaging campaigns to support chronic disease management, vaccinations campaigns as well as other information which may include health promotion or patient feedback

Support Coding Team with filing documents and basic coding as required

To attend internal and external meetings as appropriate

To keep up to date with mandatory and role specific training as well as attend training courses and other events relating to the role.

Helping to solve day-to-day issues with IT, systems, workloads, etc as they arise

To keep up-to-date with the Policies and Procedures of the organisation

Undertake any other duties appropriate to the role.

Job description

The successful candidate will want to help develop and maintain systems that improve outcomes and experiences for the practice population. They will be proactive, have excellent organisational skills and be able to prioritise their own and others workloads to enable them to work under pressure and meet deadlines effectively.

Full job description attached.

About us

Canterbury Medical Practice's priority is to provide the highest standard of clinical care to the 24,000 patients registered with the Practice as well as those from other practices who are seen in our additional clinics. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a holistic approach to patient care and a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.