Business Support OfficerNHS

Job summary

This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Job overview

The Child and Adolescent Mental Health Service (CAMHS) Shropshire, Telford and Wrekin have an exciting opportunity for a Band 4 Business Support Officer (BSO) to join their Mental Health Support Team (MHST). The role is a permanent one and you will be working 37.5 hours a week, based at Severn Fields Health Village. You will need a full driving licence and access to a car insured for Business Use as this role requires you to be able to travel between sites and community locations as needed.

The MHST provides early intervention within schools to support children and young peoples' mental and emotional wellbeing.

As the BSO, you will establish and maintain a business support infrastructure necessary to assist the Service Manager, Team Managers and Performance Manager in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trust's Key Performance Indicators (Quantity & Quality). You will analyse reports, extract data and feed this back in a format that can be used within Services/Teams for planning and supervision purposes.

Come and join us in 2026 and make a difference to children and young people in the Shropshire, Telford and Wrekin area!

Main duties of the job

Main duties of the job

• Request information / activity reports that are required on behalf of the Service Manager and Team Managers.
• Provide a central point of contact to respond to/resolve any queries where appropriate in relation to performance/outcomes.
• Provide administrative support.
• Attend and arrange meetings and take and distribute minutes and relevant information.
• Process and manage general HR relevant information and systems for staff within MHST.
• Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required.
• Provide regular monthly Service/Team updates as required.
• Ability to use software programs, including MS Office applications and Power BI, and a range of office equipment including multi-function device for photocopying, printing, scanning etc.
• Attend and participate in BSO Meetings in ST&W Care Group and work with BSOs and admin staff for collective peer support, sickness/leave cover and to keep abreast of updates relevant to role.
• Participate in regular supervision and deliver 1:1 supervision with identified administration staff as directed. Report any training issues and needs.
• To deliver appropriate training to staff and support induction for new members of staff and produce appropriate training plans/s for the role.
• Be accessible wherever possible at all times within core working hours.

Job description

Detailed job description and main responsibilities

For more information relating to this position please refer to the job description and person specification.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.