Bank level 2 Urgent Community Response Support Worker (Night)NHS

Job summary

An opportunity has arisen to join the Urgent Community Response (UCR) service as a Bank Urgent Community Response Support Worker. This is a Bank Level 2, zero-hours role, supporting the delivery of safe and effective care to patients in their own homes and community settings across Birmingham.

Working as part of the UCR team, you will support the prevention of inappropriate hospital admissions and the delivery of home-based treatment. You will provide practical support, including personal care, and assist senior healthcare professionals in meeting patients' acute care needs.

Shift pattern - 22:00-08:00

You will work under the guidance of a senior healthcare professional and within your agreed level of competence. The role also involves accompanying clinicians during community visits, supporting lone-working safety and responding appropriately to identified risks.

Main duties of the job

As a Bank UCR Support Worker, you will carry out care and interventions under the direction of a registered professional, including assisting with personal care and the manual handling of patients. You will also prepare equipment and the care environment, helping to ensure appropriate cleanliness and infection prevention standards are maintained.

You will accompany clinicians during home visits where required to support personal safety and reduce lone-working risks. This may include visits where there are known concerns relating to challenging behaviour, the environment or safeguarding.

You will observe patients and promptly report any changes in their condition to the UCR clinician. You will also be expected to identify and report incidents, near misses and safety concerns and take appropriate action where there may be risks to a patient.

Maintaining patients' dignity, respecting their wishes and beliefs and communicating effectively with patients, carers, colleagues and other stakeholders are important aspects of this role.

Job description

• Provide delegated care and interventions under the direction of a registered healthcare professional.
• Support patients with personal care and assist senior healthcare professionals with acute care needs.
• Assist with the manual handling of patients in accordance with agreed guidance and competencies.
• Act as a chaperone in line with relevant competencies.
• Support clinicians during home visits to help manage safety and lone-working risks.
• Provide support during visits where known risks have been identified, including challenging behaviour, environmental risks or safeguarding concerns.
• Prepare equipment and the care environment while maintaining appropriate cleanliness and infection prevention standards.
• Observe patients and promptly report changes in their condition to the UCR clinician.
• Report incidents, near misses and safety concerns promptly and accurately.
• Recognise and report safeguarding concerns and take emergency action when necessary.
• Respect patients dignity, wishes and beliefs and obtain consent before interventions.
• Maintain clear, accurate and concise clinical records and input relevant activity data within agreed timescales.
• Communicate effectively with patients, carers, colleagues and other stakeholders.
• Work within defined competencies, follow instructions and seek guidance from senior healthcare professionals when required.
• Attend mandatory training, including safeguarding, lone working, conflict resolution and infection prevention.
• Work collaboratively as part of the multidisciplinary team and in accordance with Trust policies, procedures and values.

About us

BCHC provide high quality community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in people's homes and in over 200 healthcare settings for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services. One of our key objectives is to be 'a great place to work'enabling everyone within the organisation to be the best that they can be.

IMPORTANT

• Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
• Also ensure all sections of the application form are completed fully; particularly that you provide full details of all referees including business email address, telephone contact details and postal address.