Care Navigator / ReceptionistNHS
Job summary
We are looking for two part-time Care Navigators/Receptionists to join our busy and friendly team, providing a high quality service to patients, doctors and other members of the Primary Healthcare Team. Working 20 hours per week across our sites at Hessle, Brough and South Cave, Bubwith and Holme on Spalding Moor (HOSM).
- 1 x Care Navigator at 20hrs per week - mainly at HOSM & Bubwith, must be willing to work at any of our sites.
- 1 x Care Navigator at 20hrs per week - mainly at Hessle with cover for Brough & South Cave, must be willing to work at any of our sites.
Candidates should be experienced in delivering excellent reception support, maintaining professionalism and discretion at all times and be able to work independently and as part of a team. Good communication skills and attention to detail are essential along with the flexibility to cover for annual/sick leave. Knowledge of SystmOne would be an advantage.
You will have experience of working with the public, have a cheerful and polite manner, be able to multi-task and be a good team player. You must be able to contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.
For more information on salary and working hours, please see attached documents.
Main duties of the job
You will need to be a good communicator with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.
Your duties will include answering telephone calls, registering patients and general admin within the Practice. It is very important to have a 'can do' attitude. It is also important to be flexible and able cover shifts when required.
PLEASE SEE ATTACHED JOB DESCRIPTION FOR A FULL LIST OF DUTIES.
Job description
Greet patients and visitors to the Practice.
Book in patients and visitors in line with Practice appointments and visitors procedures.
Respond and/or redirect all patient and visitor requests accordingly and ensure unresolved and urgent matters are passed onto incoming colleagues at end of shift.
Opening incoming mail and distribute as per protocol.
Booking, amending, and cancelling patient appointments.
Recording patient information onto the clinical system.
Ensure waiting room temperature is comfortable for patients and responsible for tidying the waiting area (magazines, toys etc.) after each surgery
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Care Navigate all patients, including referring patients to outside providers.
Book appointments using Improving Access System.
Must be flexible to provide holiday and sickness cover on a regular basis.
Maintenance of both computerised and manual filing systems (scanning, filing etc.).
Ring Tasks sent by Clinicians using the flagged system.
Prescriptions Hand paper copies to patients when Dispensary is closed.
Make tea/coffee for colleagues, doctors and visitors as required
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Administration Duties
Registrations, New Patient Questionnaires and Deductions must be kept up to date.
Any other additional administration duties as required.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
About us
We are a large, forward-thinking Practice with over 48,000 patients across five main practice sites - Brough, South Cave, Hessle, Holme Upon Spalding Moor and Bubwith. Each of these sites has its own personal characteristics and a varied patient mix as we cover commuting areas for Hull, Leeds, and York, due to easy access to A63/M62, and also rural East Yorkshire.
More information about us can be found on our website: www.theridingsmedicalgroup.nhs.uk
USING ARTIFICAL TECHNOLOGY (AI) IN YOUR APPLICATION:
We encourage you to write your application in your own words, sharing your real experiences and achievements. The vast majority of applications we now receive are written using AI which makes applications generic, weakens applications, may be considered as misrepresentation and encourages those shortlisting to favour applications which are more personal and interesting. Please note that applications which clearly make heavy use of AI will not be shortlisted.
All applicants must disclose if they have used AI for their application.
Overuse of AI can:
- Miss important parts of the job description
- Sound generic and fail to show what makes you unique
- Be unclear or misleading without careful editing
- Include false claims about your skills and experience, one of which will be your communication skills
If you need reasonable adjustments due to a disability, you may use AI or other tools to help with your application.
For questions about the use of AI, please contact us at:[email protected]