patient services coordinatorNHS

Job summary

Job summaryWe are a busy 11,000 patient GP practice in Northamptonshire looking for an Receptionist/Administrator for hours to be arranged to join our friendly team.

Opening hours 8.00am - 6.30pm Monday to Friday

Main duties of the jobThis is a fast-paced and varied role that requires excellent communication skills and the ability to remain calm under pressure. You will manage a range of administrative and patient-facing tasks, ensuring the smooth running of our daily clinics.

• Greeting patients and visitors both in person and over the telephone.
• Booking, cancelling, and rescheduling appointments via the SystmOne clinical system.
• Processing repeat prescription requests and handling diverse patient enquiries.
• Managing incoming and outgoing post, clinical coding tasks, and scanning documentation.
• Assist with ad-hoc administrative tasks as needed.
• Liaising with GPs, nurses, and external healthcare providers (e.g., secondary care and pharmacies).
• Maintaining patient confidentiality and data protection (GDPR) at all times.

Overview of your organisationBugbrooke Medical Practice is committed to providing high-quality patient care delivered by a dedicated team of healthcare professionals. We are a rural practice caring for over 10,750 patients and dispensing to over 3,500 patients.

We are part of the Integrated Care Board (ICB) and a proud member of the Blue Primary Care Network (PCN). Together, we work to ensure patients have access to all the services they need.

Main duties of the job

answering telephone call/making calls, helping patients with enquiries, scanning documents, coding, administrative duties. This list is not exhaustive and can change for operational needs

Job description

Greeting patients and visitors both in person and over the telephone.

Booking, cancelling, and rescheduling appointments via the SystmOne clinical system.

Processing repeat prescription requests and handling diverse patient enquiries.

Managing incoming and outgoing post, clinical coding tasks, and scanning documentation.

Assist with ad-hoc administrative tasks as needed.

Liaising with GPs, nurses, and external healthcare providers e.g. secondary care and pharmacies.

Maintaining patient confidentiality and data protection GDPR at all times.

About us

Our vision is clear, to be a trusted provider in healthcare, delivering exceptional, personalised care that is deeply rooted in our commitment to continuous learning, clinical excellence, and community engagement.