Medical Receptionist/Care Navigator with additional dutiesNHS

Job summary

We are looking for an enthusiastic, compassionate and organised Care Navigator to join our primary care team with additional responsibilities.

As a Care Navigator, you will play an important role in supporting patients to access the right services and care at the right time. You will work closely with the wider practice team, helping patients navigate health, wellbeing and community services while providing a welcoming and supportive experience.

About the role

• 30 - 37 hours per week
• 4 or 5 days per week, Monday to Friday
• Working hours are flexible and allocated by rota between 7:45am and 6:45pm
• Supporting patients to access appropriate health, social and community services
• Working collaboratively with GPs, clinicians and the wider primary care team
• Providing information, signposting and support to patients
• Helping to improve patient access and experience

About you

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Is compassionate, approachable and patient-focused
• Is organised and able to manage a varied workload
• Can work confidently as part of a multidisciplinary team
• Is comfortable supporting people with a range of needs
• Has a positive, proactive and flexible approach
• Has some leader experience - being able to support peers with simple questions and queries.

Previous experience in primary care, health, social care, community services or a similar role would be desirable.

Main duties of the job

MAIN RESPONSIBILITIES

• Able to support other members of the reception team with general queries and being a point of contact
• Dealing with some patient complaints.
• Staff reception rota preparation
• Greeting our patients when they arrive and assisting with enquiries and check ins
• Dealing with our telephone lines to assist our patients with queries and appointment bookings
• Managing our new Rapid Health safe triage system by care navigating patients to the most appropriate appointment or service.
• Managing emails and website enquiries
• Processing prescription requests
• Daily administrative tasks

Job description

We would expect you to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.

We will be looking for:

Excellent customer service skills and telephone manner

Strong organisational skills and effective multi-tasking

Confident IT skills

A genuine passion for people's welfare with a kind and friendly disposition

A proactive and quick learner

Excellent communication skills

Ability to support other team members and be a point of contact for queries and questions

Being able to prepare the Staff rota in a timely manner

Dealing with low level complaints/patient queries (associated with Reception/appointment matters)

About us

Longlevens Surgery is a training practice based on the outskirts of Gloucester. We aim to give our patients the very best service we can and as part of that team you will help us to do that.

Our GP Patient survey is encouraging in a challenging environment within the NHS.

Benefits:

• Staff social events
• NHS pension
• Cycle to work scheme
• Health & wellbeing programme
• Sick pay

Interviews will be held on Thursday 29th October