Senior Project Manager - Band 7NHS

Job summary

Hybrid working with a minimum of 2 days a week on site at Edward Jenner Court, Gloucestershire, or project based site within Gloucestershire.

This Senior Project Manager post is an exciting opportunity to co-ordinate projects for the Trust and is part of the busy Digital Services Department. We are particularly seeking candidates with experience of delivering digital improvements with a highly technical background and experience in programmes of work, including upgrades, replacements MACs within infrastructure-related transformation across complex operational environments.

Digital Services lead on digital strategy, development, co-ordination, planning, project and programme management for all IT and Digital supporting functions. This includes the delivery of enabling digital infrastructure requirements that support wider organisational programmes, such as data centre migration, end points, wireless, LAN, WAN and associated dependencies.

The successful candidate will be confident working across multi disciplinary digital and clinical system teams, translating operational requirements into practical delivery plans and ensuring that IT dependencies, technical specifications and service continuity considerations are effectively managed.

Main duties of the job

Lead and manage projects and organisational change initiatives from inception to closure, ensuring delivery against agreed objectives, quality standards, timescales and benefits. Provide expert project and change management support, managing risks, issues, dependencies and interrelated projects throughout the lifecycle.

Work collaboratively with IT Services, senior managers and stakeholders to define scope, objectives, deliverables, resource requirements and success criteria aligned to organisational priorities.

Produce regular project and technical reports for Executive Teams, Project Boards and governance groups. Maintain accurate project documentation and SharePoint repositories in line with agreed standards.

Present complex and sensitive information to support organisational change and new ways of working.

Coordinate project resources, including staff, contractors, consultants and specialist support. Recommend additional resources where required and oversee workload management and performance.

Negotiate stakeholder commitment, balance competing priorities and resolve complex issues. Support transition into Business as Usual through the implementation of appropriate processes, policies and governance arrangements.

Job description

Job Purpose The Senior Project Manager is a key member of the Trust's Digital Services team, responsible for leading and delivering complex IT, digital transformation, infrastructure and system implementation projects across the organisation.

Digital Services provides leadership for digital strategy, planning, programme and project management, IT operations, contract management, technical infrastructure and digital service development. The role is particularly suited to candidates with experience delivering complex technical programmes including cloud and platform migrations, network and connectivity upgrades, server technologies, identity and access management, end-user computing, technical infrastructure deployment and service transition.

Working closely with the Head of Digital Transformation, the post holder will lead project delivery across technical, operational and supplier teams, translating business requirements into practical delivery plans while managing technical dependencies, cyber security, systems integration, testing, business continuity and service transition requirements.

The post holder will provide project leadership, governance, stakeholder engagement and real-time communications relating to the status of digital projects across the Trust.

Dimensions Responsible for planning, delivering and managing digital and IT projects across the Trust, coordinating internal resources, suppliers and third-party contractors to achieve agreed objectives, timescales, quality standards and benefits. The role includes responsibility for governance, resource planning, financial oversight and change management.

Key Responsibilities Project and Change Management

• Lead projects and organisational change initiatives from inception through to closure.
• Define project objectives, scope, deliverables, success criteria and governance arrangements.
• Develop and maintain project plans, schedules, milestones and communication strategies.
• Manage risks, issues, dependencies, critical paths and project interdependencies.
• Establish quality standards and ensure delivery against agreed outcomes.
• Produce and maintain project documentation, reports and governance papers.
• Monitor progress against milestones and implement corrective actions where necessary.
• Develop contingency plans and manage changes in scope.
• Coordinate transition into Business as Usual (BAU), including process redesign, benefits realisation and operational handover.
• Lead project closure activities, including decommissioning, resource release and lessons learned.

Stakeholder and Communication Management

• Build and maintain effective relationships with clinical, operational, technical and executive stakeholders.
• Communicate complex technical and organisational information to diverse audiences.
• Manage stakeholder expectations through regular engagement and reporting.
• Present complex and sometimes sensitive information to boards, governance groups and large audiences.
• Promote understanding of organisational change and support adoption of new ways of working.
• Escalate issues appropriately and provide recommendations to support decision-making.

Resource and Financial Management

• Determine resource requirements and coordinate project teams, workstreams, suppliers and contractors.
• Manage and monitor workloads, performance and project delivery resources.
• Recommend recruitment, consultancy or additional resource requirements where required.
• Negotiate release of operational staff to support project activity.
• Manage project budgets and provide recommendations regarding financial adjustments and investment decisions.
• Ensure effective allocation and reallocation of resources to support successful delivery.

Governance and Reporting

• Produce project, technical and performance reports for Project Boards, Executive Teams and organisational governance groups.
• Maintain accurate project records and SharePoint documentation.
• Develop reporting frameworks, KPIs and success measures.
• Ensure compliance with Trust, NHS and regulatory requirements.
• Support policy development and implementation where new ways of working are introduced.

Information Governance and Security The post holder will:

• Maintain confidentiality of patient, staff and organisational information.
• Ensure compliance with Information Governance, Clinical Governance and Data Protection requirements.
• Support secure storage, management and disposal of information in accordance with NHS policies.
• Promote safe and appropriate use of Trust equipment and systems.

Communication and Working Relationships The post holder will:

• Translate technical concepts into business language and business requirements into technical delivery plans.
• Use influencing, negotiation and communication skills to achieve project objectives.
• Build credibility with clinicians, managers, suppliers and external partners.
• Lead project meetings and governance forums.
• Develop business cases, project initiation documents, reports and presentations.
• Represent the Trust at internal and external meetings and professional forums.
• Develop collaborative relationships across the Trust, NHS organisations and partner agencies to promote best practice and successful delivery.

Working Conditions and Effort The role requires prolonged use of computer systems, often maintaining concentration while managing multiple priorities, interruptions and competing demands.

Regular travel throughout Gloucestershire and to external locations may be required. Occasional access to technical environments, communications rooms and equipment locations may be necessary.

The post holder may be required to manage staff performance, conduct and wellbeing matters in accordance with Trust policies.

Most Challenging Aspects of the Role

• Delivering multiple complex projects simultaneously.
• Managing competing priorities and stakeholder expectations.
• Working effectively under pressure and responding to changing circumstances.
• Supporting staff through organisational and technological change.
• Balancing operational demands with project delivery requirements.
• Maintaining service continuity while implementing change.

Trust-Wide Responsibilities All staff are required to:

• Work in accordance with Trust values: Working Together, Always Improving, Respectful and Kind, and Making a Difference.
• Comply with Trust policies, procedures, mandatory training and professional standards.
• Participate in appraisal, supervision and continuing professional development.
• Maintain high standards of infection prevention and control.
• Comply with health and safety legislation and organisational policies.
• Support effective safeguarding of children and adults.
• Adhere to confidentiality, data protection, Freedom of Information and Information Governance requirements.
• Maintain data quality standards and accurate record keeping.
• Promote equality, diversity, dignity and respect in the workplace.
• Comply with Trust policies when working remotely or at non-Trust locations.
• Support the Trust's smoke-free environment and wellbeing commitments.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.