Deputy Manager - Clinical AdministrationNHS

Job summary

Join the Future of Clinical Administration

Clinical administration is changing, and we're leading the way.

Are you an experienced operational leader who is passionate about developing people and driving transformation?

An exciting opportunity has arisen to join our newly redesigned Clinical Administration Service as a Deputy Manager, helping shape the future of administrative services across Royal Cornwall Hospitals NHS Trust.

Deputy posts are available in;Reception Services, Ward Services and Service CoOrdination.

As part of our ambitious Clinical Administration transformation programme, you'll join a forward-thinking leadership team committed to modernising administrative services, developing career pathways and embracing innovation. You'll work collaboratively with operational, clinical and corporate colleagues to ensure services remain responsive, sustainable and fit for the future.

We're looking for an experienced leader with a proven track record of operational management and service improvement. Whether your experience comes from healthcare or another complex organisation, you'll bring the ability to lead teams through change, develop high-performing services and confidently translate strategy into action.

If you're motivated by the opportunity to lead transformation, empower others to succeed and shape services that deliver lasting improvements, we'd love to hear from you.

Transforming services. Reimagining careers. Join us and help shape the future of healthcare.

Main duties of the job

The role provides operational leadership across multiple clinical administration teams and services, supporting the delivery of high-quality, patient-focused services while leading innovation, continuous improvement and workforce development.

Working alongside the senior operational management team, you'll provide operational leadership across clinical administration services.

You'll play a key role in workforce planning, service performance, transformation and the development of future administrative service models, while creating a positive culture where colleagues feel supported to succeed.

This is far more than a traditional operational management role. You'll help shape service delivery across the organisation, using data and insight to drive performance, leading improvement programmes and supporting the implementation of new technologies and digital solutions. From redesigning processes and improving patient experiences to developing workforce strategies and delivering transformational change, you'll have the opportunity to make a lasting impact across multiple services.

Job description

Our recruitment process

To give candidates the opportunity to explore the full range of opportunities available, we are recruiting all Clinical Administration roles through a single recruitment process.

If shortlisted, you'll be invited to attend our Talent Assessment Centre where we'll discuss your preferred locations, working pattern and the roles you'd like to be considered for, helping us find the opportunity that's right for you.

When you apply, you will be applying to the Band 3 Clinical Administration Talent Pool rather than a specific vacancy. If shortlisted, you will be invited to attend an Assessment Centre at The Knowledge Spa, Truro, on Saturday 31 October 2026.

The assessment centre will provide an opportunity for you to demonstrate your skills, experience and strengths through a variety of activities, while also learning more about our new Clinical Administration Service and the roles available.

During the day, we'll discuss your experience, interests and career aspirations with you and identify which of the available opportunities you would like to be considered for. This allows us to match talented individuals to the roles that best suit their skills, strengths and future ambitions.

We encourage you to apply regardless of your preferred working pattern, and if shortlisted, we'll discuss the opportunities available and the options that best suit your circumstances at the Assessment Centre.

Please reserve Saturday 31 October 2026 in your diary should you be shortlisted, as attendance at the Assessment Centre will be required.

If you're looking for a career where your skills can make a genuine difference, we'd love to hear from you.

About us

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

Royal Cornwall Hospital in Truro

St Michael's Hospital in Hayle

West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.