Apprentice Medical ReceptionistNHS

Job summary

The post is for recruiting 2 apprentice medical receptionists.

The main purpose of the job is to provide reception and administrative support to the GP Practice to enable the medical and nursing staff to provide an effective, efficient, and caring service to the practice population.

The reception area at the surgery is currently open 8:00am until 6:30pm Monday to Friday each week and has a late surgery until 8:00pm hours on a Tuesday. The medical reception staff have various duties which include manning the reception desk, dealing with queries from both patients and outside agencies and other administration tasks.

The post is essential for the smooth running of the practice and excellent customer service skills are required.

Please note the advert may close early if there are a large number of applicants.

Main duties of the job

• Greet patients and book them into the computer system on arrival.
• Direct patients to the waiting room.
• Taking in prescription requests whilst on reception.
• Notify patients when clinics are running late.
• Answer the phones & deal with all enquiries.
• Book and amend appointments.
• Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
• Completion of forms as requested.
• Extract notes and patients' summaries from computer.
• Register new patients following the practice protocol.
• Administration tasks such as completing registrations, deductions, booking interpreters.
• To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
• To report any adverse/untoward incidents to the Team Leader.
• To ensure that any accidents/ or near misses are recorded in the accident book and relayed to the Team Leader.
• Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.
• Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.
• Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
• Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over.

Job description

• Greet patients and book them into the computer system on arrival.
• Direct patients to waiting rooms.
• Taking in prescription requests whilst on reception.
• Notify patients when clinics are running late.
• Answer telephone & deal with all enquiries as they arise.
• Book and amend appointments.
• Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
• Completion of forms as requested.
• Extract notes and patients' summaries from computer.
• Register new patients following the practice protocol.
• Administration tasks such as completing registrations, deductions, booking interpreters.
• To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
• To report any adverse/untoward incidents to the Team Leader.
• To ensure that any accidents/ or near misses are recorded in the accident book and relayed to the Team Leader.
• Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.
• Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.
• Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
• Assist in the induction of a new member of staff/or student.
• Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over.

2. FINANCE

• To take in monies from patients for insurance reports/ private medicals etc and to record all monies coming into the practice in the receipt book.

PRACTICE DEVELOPMENT

• Participate in Practice Development Team Building and action plans.
• Attend courses as agreed with the Management team.
• To comply & keep up to date with the Caldicott guidelines.
• To comply & keep up to date with the Data Protection Act.
• To identify own training needs.
• To undertake training, including statutory and mandatory training and to meet personal development needs.
• Co-operate/participate with research within the practice.

PREMISES

• Preparing the premises for opening/closing.
• Ensure safety procedures are carried out to maintain a safe environment for employees, patients and visitors.

General Professional Duties:

• To support training and development of self and other Practice staff.
• To maintain personal professional competency and appropriate development.
• To carry out the duties and responsibilities of the post in accordance with Practice policies.
• General housekeeping of the Waiting room and reception areas.
• Required to comply with all relevant national and local, statutory and mandatory requirements including Health & Safety, Infection Control, and prevention of Health Acquired Infections.

The post may involve travel for training purposes. This job description is not an exhaustive list of duties and responsibilities. The post holder will be asked to carry out other duties which are appropriate to the skills of the post holder and grade of the post as the priorities of the service change.

About us

The GP Practice comprises 9 GPs, 1 Pharmacists, 2 Practice Nurse, 1 Health Care Assistants, 2 Practice Managers, 3 Care Coordinators, Social Prescribing Link Worker and an Administration and Secretarial team.