Reception Care NavigatorNHS

Job summary

The Care Navigator supports the reception and administrative functions at Colton Mill and The Grange Medical Centre. This full-time role (37 hours per week) covers Monday 08:15-18:30, Tuesday Day Off Wednesday 07:45-16.00, Thursay 08.15-18.30 and Friday 08:15-18:30.

As the first point of contact, the Care Navigator welcomes patients, manages enquiries, books appointments, and signposts to services within the practice, Primary Care Network, and local community.

Key duties include front desk support, telephone and online request management, maintaining patient records, assisting with prescriptions and clinical administration, and coordinating with clinical staff and external services.

The role requires maintaining confidentiality, data security, and infection control, ensuring the reception is organised and welcoming. Strong communication, organisational skills, and the ability to work independently and as part of a team are essential in this busy healthcare environment.

Main duties of the job

• Welcome and assist patients professionally, providing information and guidance.
• Signpost and navigate patients to appropriate services within the practice, Primary Care Network, and local community.
• Manage appointments across clinical systems, including online requests and telephone enquiries.
• Register new patients and maintain accurate patient records in electronic systems.
• Provide front desk support, including handling emails, correspondence, deliveries, and general administrative tasks.
• Assist with prescription requests, pathology results, and other clinical administration tasks as required.
• Prepare clinic areas, manage patient flow, and support clinical staff to ensure efficient patient care.
• Maintain confidentiality, data security, infection control standards, and a safe, organised, and welcoming reception environment.

Job description

Care Navigator Key Duties and Responsibilities

Patient Support and Navigation

• Welcome and assist patients in a professional and friendly manner.
• Signpost and guide patients to appropriate services within the practice, Primary Care Network, and local community.
• Book and manage appointments across clinical systems; handle online requests and telephone enquiries.
• Process referrals, screening invitations, and community service bookings.

Reception and Administrative Duties

• Front desk duties including meet and greet, handling telephones, emails, and patient enquiries.
• Register new patients and support access to online services.
• Maintain reception and waiting areas, manage deliveries, and ensure supplies are stocked.
• Assist with clinic preparation, including room setup and organisation of clinical equipment.
• Process and maintain accurate patient records, medical correspondence, and clinical data in electronic systems.

Prescription and Clinical Support

• Support prescription requests and medication administration when needed.
• Assist with pathology results, clinical messages, and other administrative tasks for clinical staff.

Health, Safety, and Compliance

• Maintain confidentiality and data protection standards in all tasks.
• Follow infection control procedures and manage specimens and clinical waste safely.
• Report incidents, support complaint investigations, and comply with health and safety regulations.

Teamwork and Professionalism

• Work collaboratively with reception, administrative, and clinical teams.
• Provide excellent customer service and support practice operations efficiently.
• Participate in ongoing training, including chaperone and first aid if required.

Please see the attached Job Description for the full duties.

About us

Colton Mill and The Grange Medical Centre is an NHS general practice serving the local Leeds community across two sites. The practice provides a wide range of primary care services, including appointments, repeat prescriptions, test results, and health advice, both in person and digitally through the NHS App and online consultations. It is part of the Cross Gates Primary Care Network, working collaboratively with neighbouring practices to deliver integrated health services and wider clinical support.The practice has a multi-disciplinary team comprising GP partners, nurses, pharmacists, reception, administrative staff, and care coordinators. The team works closely together to ensure patients receive timely, safe, and compassionate care. The atmosphere is welcoming, inclusive, and supportive, with a strong emphasis on professionalism, teamwork, and continuous improvement.Colton Mill and The Grange prioritises patient safety, confidentiality, and high standards of care. Staff are expected to uphold equality, respect, and compassionate service in all interactions, contributing to a positive patient experience.Staff at the practice benefit from professional development opportunities, collaborative teamwork, and exposure to a variety of clinical and administrative functions. The practice supports staff wellbeing, career growth, and encourages taking on new responsibilities to develop within primary care.