Central Team AdministratorNHS

Job summary

Job title: Central Team Administrator Location: Carpenters Practice Salary: £24,960.00 Hours: 37.5 per week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can

Main duties of the job

As a Central Team Administrator at Operose Health, you will be responsible for responding to patient queries, managing appointment requests, signposting patients to services, and maintaining patient records. Your role will involve emailing, scanning, coding clinical correspondence, processing prescription requests, and using information systems to support workflows. Essential skills include reception or customer care experience, excellent communication (spoken and written), and basic PC skills (Word, Excel, email). Experience in the NHS is welcome but not essential. Benefits include 27 days annual leave plus bank holidays, access to a bespoke learning system, car benefit scheme, cycle-to-work scheme, travel season ticket loans, and wellbeing services.

Job description

Job title:Central Team Administrator

Location: Carpenters Practice

Salary:£24,960.00

Hours:37.5 per week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description: How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health delivers local primary care at scale, aiming to improve access, outcomes, and patient experience. The organization emphasizes values like caring, ambition, resourcefulness, and excellence. Operose Health empowers its colleagues to be the best for patients and each other, fostering a culture of compassion, determination, creativity, and a drive for lifelong learning. Employees are supported through various development opportunities, allowing them to specialize and enhance their skills. With a focus on patient care, Operose Health aims to redefine the future of primary care through innovative approaches and a commitment to excellence.