Service Desk EngineerNHS

Job summary

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.

Are you an enthusiastic and motivated, customer-focused Service Desk Engineer? IT Services at Humber Teaching NHS Foundation Trust are looking to recruit to their busy team based at Willerby Hill.

Working 37.5 hours a week between 8am and 5pm, Monday to Friday, the successful candidate will provide the first point of contact for all IT-related incidents and service requests. The majority of support is provided remotely, with an element of in-person support for customers who bring equipment to the department.

The post also offers opportunities to join our Out of Hours rota.

Main duties of the job

The successful candidate will have:

• Prior Service Desk experience, with a minimum of 1 year.
• The ability to provide excellent IT support for Microsoft software, with an emphasis on Windows 10/11 and Office 365.
• Excellent customer service skills.
• The ability to communicate effectively, both in writing, verbally, and in person.
• Troubleshooting skills.
• The ability to write technical documentation for the Service Desk Knowledge Base.
• Excellent organisational skills.
• The ability to work in a busy, pressurised environment.

Job description

For further information with regards to this vacancy please see the attached Job description and Person Specification.

About us

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.

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