Patient Services CoordinatorNHS

Job summary

Railway Medical Group are looking for a Patient Services Coordinator.

If you like working in a busy environment with the support of a great team, this may be the role for you. We will provide you with a comprehensive induction and training plan.

We are keen to develop our staff and offer any additional training and support required.

In return, we need you to be:

• Organised
• Have excellent communication skills
• Be able to prioritise your workload
• Be proactive
• Have a caring and empathetic attitude towards patients and colleagues

This fixed term position will be subject to a 2 month probationary period.

Main duties of the job

The role involves handling telephone calls, addressing general enquiries, explaining surgery procedures, scheduling appointments, processing requests for home visits and repeat prescriptions, and managing urgent queries all in a friendly and professional manner.

Responsibilities also include maintaining high-quality administrative work in a busy practice, greeting and directing patients and visitors, and ensuring courteous communication at all times.

Job description

We are seeking somebody to join our busy GP practice as the first point of contact for patients, contractors, and visitors, while also managing a range of general office tasks.

In this role, you will handle administrative and reception duties, ensuring efficient, courteous, and high-quality service in line with our established processes, policies, and procedures. You will support patient inquiries with professionalism and care.

Excellent communication skills and a compassionate, friendly nature are essential, as you will work closely with our clinical and administrative teams in a busy environment, interacting with a diverse range of people and professions.

Your responsibilities will include managing telephone, in-person, and electronic inquiries, scheduling and updating appointments and home visits, relaying clinical information to patients, and helping patients access our services and those in the wider community.

Ideal candidates will be highly organised, effective communicators who provide a professional and welcoming experience for all patients, ensuring every interaction is exceptional.

Strong IT skills are essential, as you will perform tasks such as running searches and data input. Additionally, you will process prescription requests and deliver comprehensive administrative support.

Job Responsibilities

RECEPTION

• Receiving patients, consulting with members of the practice team
• Processing in-person and telephone requests for appointments; ensuring callers are directed to the appropriate healthcare professional
• Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and entering on computer registration link
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

GENERAL ADMINISTRATION

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Ordering and monitoring of stationery and other supplies
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable
• Cover sickness/annual leave and work reasonable overtime when required
• Perform any other relevant and reasonable duties that may be requested by the Reception Supervisors, Office Manager or Partners.
• Undertake statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.
• Deal with home visit requests, carefully noting all details

PRESCRIPTION REQUESTS MANAGEMENT

• Processing repeat prescriptions in accordance with practice guidelines
• Handing completed repeat prescriptions to patient and checking names and address.

About us

Railway Medical Group is a key healthcare provider in Blyth, Southeast Northumberland, serving over 27,300 patients across a diverse community. Our broad patient base offers rich opportunities for learning and specialising in various areas of medicine.

Our team is made up of a diverse range of clinical and non-clinical professionals who work together to provide holistic patient care. We are proud to include Paramedics, Pharmacists and Pharmacy Technicians, CPNs, ANPs, Care Navigators, Social Prescribers, Orthopaedic Practitioners, Practice Nurses, HCAs, and GPs, all supported by a dedicated administrative and management team. Together, we are committed to placing patients at the centre of everything we do.

What We Offer:

• A commitment to education and development as a teaching and learning practice
• A comprehensive Induction Program, offering time in each department to understand our team and workflow
• A competitive salary
• A strong focus on promoting and supporting health and wellbeing within the practice
• A positive workplace culture grounded in core values and supportive behaviours
• Access to the NHS Pension Scheme

Joining Railway Medical Group means becoming part of a team that values growth, collaboration, and compassionate care.