Discharge OfficerNHS
Job summary
Discharge Officer - Integrated Discharge HubDepartment Integrated Discharge HubBand 4 :£28,392 - £31,157 per annum, pro rata if part time
2 posts available on a fixed term contract or secondmentHours: 37.5 per week fixed term until 8 September 2027 or 30 hours per week fixed term until 3 August 2027.All MKUH roles will be considered for flexible working
The Integrated Discharge Hub (IDH) has an exciting opportunity for a motivated and enthusiastic Discharge Officer to join its dynamic team on a fixed-term basis or secondment. The IDH supports safe, timely patient discharges, helping maintain effective patient flow and hospital capacity. Based on a designated ward, you will work closely with the Discharge Practitioner, ward teams, patients, families, the Operations Centre, and external partners to coordinate discharge plans, manage delays, and ensure clear, patient-centred communication. This fast-paced role requires excellent organisational skills, confidence working with multiple stakeholders, and the ability to remain calm under pressure. You will take an operational approach to discharge management, with flexibility to support other wards when needed. The role includes rota-based shifts across 7 days, between 08:00 and 20:00 (7.5 hour shifts)
For further details or an informal visit contactJane Bignall, IDH Lead01908 995171 or via e-mail [email protected].
Interview date 18 September 2026
Please note that we are unable to sponsor this role
Main duties of the job
They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%''NHS Survey, 2024''
'We care We communicate We collaborate We contribute'
To provide integral support to the operational duties of the Integrated Discharge Hub that will operate seven days a week, 8am - 8pm. This involves working with multiple services/providers, patients, relatives and wards to plan safe, effective and efficient patient centred discharges from hospital. The Discharge Officer role is to be ward-based to provide support and guidance to the MDT on the ward by collating key information and sharing this with the appropriate professionals/services to support a safe discharge.
Job description
Communication and Key Relationships
To ensure communication is clear and carried out in a way that consistently displays professionalism and MKUH values at all times to ensure effective working relationships with colleagues, clients/patients and other professionals/agencies.The post holder will communicate in person, via telephone calls, emails and MS Teams and ensure information is provided and received in line with GDPR and Information Governance. This will require high levels of interpersonal skills and a level of tact and empathy. This will also require advising and signposting to appropriate services.
Administration Duties
To collaboratively work with the patient and/or representative along with MDT professionals to gather information to contribute to the completion of the IDH referral form to enable safe and timely discharge planning.To manage complex and sensitive information on a daily basis, using empathy and reassurance skills at all times with all people. Ensure that information is recorded and shared in line with information governance
Discharge Planning
To lead on simple discharge planning working with the MDT to ensure discharge is safe and seamless.To identify and escalate barriers in relation to a simple discharge and initiate actions to resolve them in order to facilitate safe and efficient discharge
Improving Patient Journey
As part of the MDT identify barriers to a patients discharge and escalate to the appropriate professional to address. Ensure patients who have been identified as suitable for discharge outside core working hours are reviewed and clear discharge plans are documented
Please refer to the attached job description for further information
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes