Medical Secretary 12-month coverNHS

Job summary

The Jubilee Street Practice Ltd is looking for an experienced, organised and confident Medical Secretary to join our team for 12 months of sabbatical cover.

This is a key role in the safe and smooth running of patient care. Referrals, Advice & Guidance, Advice and Refer, Subject Access Requests and medical reports are not just admin tasks - they are the systems that help patients move through care safely, get specialist input, access the right services and receive timely follow-up.

We are looking for someone who understands that detail matters. Someone who can manage eRS worklists, keep referrals moving, spot when something is stuck and know when to escalate. Someone who is comfortable working with GPs, clinicians, patients, hospitals, external services and internal teams in a busy, high-performing GP practice.

This role would suit a Secretary or Referral Coordinator with strong eRS knowledge, excellent organisation and a calm, professional approach to sensitive information and competing priorities.

If you are an organised, confident and experienced Medical Secretary who knows how to keep referrals moving safely, we would be pleased to hear from you.

We reserve the right to close this vacancy early if we receive a high volume of applications. Early application is therefore encouraged.

Main duties of the job

The Medical Secretary will provide high-quality secretarial and referral support to the practice, with a particular focus on NHS e-Referral Service workflows.

The role will include processing and monitoring eRS referrals, Advice & Guidance, Advice & Refer workflows, clinical correspondence, Subject Access Requests, insurance reports, medical reports and other secretarial work.

The post-holder will work closely with clinicians, administrative teams, patients and external providers to ensure work is completed accurately, confidentially and within agreed timescales.

This is a 30-hour-per-week role for 12 months to cover a sabbatical.

Working days are expected to be Monday to Friday. Remote working may also be considered, if discussed and agreed at interview, but this is not a fully remote role. At least 70% of the role must be worked on site, and the first four weeks will be fully on site to support induction, training, workflow familiarisation and integration with the team. Remote working will only be agreed where induction is completed successfully.

Job description

KEY OBJECTIVES:

• Manage eRS referral workflows safely and efficiently:Process and monitor NHS e-Referral Service activity, including referrals, worklists, Advice & Guidance and Advice & Refer workflows, ensuring actions are completed accurately and escalated appropriately.
• Provide high-quality medical secretarial support: Support clinicians and the wider practice by preparing, processing and tracking referrals, correspondence, reports and patient-related documentation.
• Coordinate clinical administration and patient communication: Ensure patient referral queries, hospital correspondence, advice outcomes and follow-up actions are handled clearly, professionally and within agreed timescales.
• Process SARs, insurance and private report requests: Support the practice with Subject Access Requests, insurance reports, medical reports and related administrative work in line with confidentiality, information governance and practice procedures.
• Maintain accurate records, tracking and governance: Ensure all secretarial work is recorded, tracked and filed correctly on EMIS and relevant systems, with risks, delays or incomplete information escalated promptly.
• Work collaboratively with clinical and administrative teams: Act as a key link between clinicians, patients, hospitals, external services and internal teams to support safe, timely and coordinated patient care.
• General responsibilities: Work flexibly and professionally within the wider practice team, maintaining high standards of confidentiality, accuracy, communication and patient-centred administrative support.
• Circle membership:Participate in relevant practice Circles aligned to the role, supporting shared accountability, service improvement and delivery of agreed actions linked to secretarial, access, governance or administrative workflows.

Please see the Supporting Information section to download the full Job Description for this role.

About us

The Jubilee Street Practice Ltd is a GMS, twice-rated CQC Outstanding practice in Tower Hamlets with a reputation for ambition, innovation and high-quality care. We are proud of our clinical standards, but we are just as proud of our culture that promotes curiosity, is values-led and committed to learning.

Our work has been recognised in national and international improvement spaces, including IHI & BMJ Conference in Oslo in 2026. We are continuing to develop new models of access, digital working, patient feedback, staff wellbeing, governance and neighbourhood care. We are a practice that tests ideas, learns quickly, shares openly and takes improvement seriously.

We are not a practice that sees Outstanding as a badge on the wall. We see it as a responsibility to our local community and our staff.

We are also a practice with a strong internal culture. We invest in staff, protect learning time, encourage leadership at all levels, and create space for people to contribute beyond the narrow boundaries of their job title.

Our population is diverse, our work is complex, and our ambition is high. We are looking for a GP who wants to be part of that.