Clinical Systems Support OfficerNHS

Job summary

We are looking for an enthusiastic individual to join our team as a Clinical Systems Support Officer on an initial 12-month contract. During this period, we will review SystmOne support requirements across the team and use that learning to shape the future role profile. You will be a key point of contact for SystmOne and related clinical systems, supporting colleagues to use SystmOne effectively. This is not a software development or coding role. The role will focus on setting up new starters, delivering user training and developing our training offer, building and maintaining templates, questionnaires and guidance within SystmOne, supporting data quality, and working with teams to improve day-to-day processes across the Hospice

Main duties of the job

Have experience of supporting colleagues to use an existing system, ideally in a healthcare, clinical or busy operational environment. Be confident building or maintaining templates, forms, questionnaires, guidance or similar resources within a system. Communicate clearly and confidently with colleagues to understand user needs, resolve queries and improve processes. Have experience in creating guidance, delivering training and supporting colleagues through change. Be highly organised, accurate and able to prioritise competing demands. Have good general IT skills, ideally including experience of SystmOne or another clinical system. Be flexible, proactive and committed to St Gemmas values.

Job description

This is an excellent opportunity to help colleagues get the best from clinical systems that support high-quality patient care and staff experience. You will work mostly on site, with some opportunity to work from home. We offer a competitive benefits package including generous leave entitlement.

About us

St Gemmas Hospice is an independent Leeds-based charity and one of the leading hospices in the UK, providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients, families and carers in the Hospices In-Patient Unit, through the St Gemmas community team, and at our Out-Patients.