ReceptionistNHS

Job summary

We are looking for a enthusiastic, proactive individual with a willingness to learn.

The right candidate will need to be confident using a computer and working in a front fqacing role.

Main duties of the job

Handling online requests.

Being able to organise workload.

Processing prescriptions.

Register new patients.

Taking telephone calls from patients and directing their queries appropriately

Calling patients with messages from the GPs or other clinicians

Ensure building security have thorough knowledge of doors/windows/alarm

Job description

This list is not comprehensive and other reasonable and appropriate work may be requested of you by the practice management team

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Pulling/filing notes for surgeries and updating as necessary

Filing post in medical records

Fax and photocopy as requested

Reception

Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Computer

Registrations of new patients computer data entry and medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Process repeat prescription requests in accordance with practice guidelines

Telephone

Taking telephone calls from patients and directing their queries appropriately

Calling patients with messages from the GPs or other clinicians

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

About us

We have a friendly, close knit team of administrative and clinical staff working across our 2 sites.