Medical Receptionist/AdministratorNHS

Job summary

Dewerstone Medical Group (Budshead Medical Practice & Oakside Surgery) are looking for two highly motivated, hard-working and experienced Medical Receptionist's to join our ever growing team!

The post is for 24 hours per week Monday-Friday, however flexibility to cover sickness/holiday is essential.

Occasional Saturday shifts are available every 5 weeks.

12 month fixed term, to be reviewed with a view to becoming permanent.

We will be actively reviewing applications as we receive them, therefore we do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Benefits:

• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Experience:

• General Practice: 1 year (preferred)

Work Location: In person

Main duties of the job

We are looking for receptionist's with the following qualities to assist our practice in providing excellent patient care and support the practice to achieve outstanding service.

• Caring and compassionate
• Excellent interpersonal skills including a professional and welcoming telephone manner
• Excellent organisational skills in order to manage multiple tasks and process timelines
• Demonstrates flexibility
• Able to build strong relationships with the Practice team
• Excellent verbal and written communication skills
• Willingness to learn about all products and services offered
• Ability to use IT and operate a computer based systems, experience of using SystmOne preferred however full training will be provided for right candidate
• Previous NHS/GP experience is preferred

Job description

The successful applicants will work within the administration team, supporting the clinical staff and each other to deliver a high quality service to patients and other health care professionals. Though based primarily in one section, the post holder may be required to work in other sections of the department where support is needed, including across both sites. They will be required to follow established procedures and work under supervision but use their own initiative and take responsibility for themselves and the quality of their own work.

Key Responsibilities Reception:

Greeting patients and handling telephone/email enquiries in a professional & friendly manner

Booking, amending, and cancelling appointments using our clinical system (SystmOne)

Processing prescriptions, referrals, and other administrative tasks

Handling patient records, ensuring confidentiality and accuracy

Supporting clinicians with administrative tasks, including medical coding and summarising records

Previous experience in a GP surgery or healthcare environment (desirable but not essential)

Desirable Skills & Experience:

Proficiency in IT systems and ability to quickly learn practice software - SystmOne, AccuRx

Excellent organisational skills and attention to detail

About us

Dewerstone Medical Group consists of two GP Practices - Budshead Medical Practice and Oakside Surgery. Successful applicants will be expected to work across the two sites.