IT Operations Engineer - Fixed Term ContractNHS
Job summary
- Act as a first point of contact for IT support requests via phone, email and facetoface.
- Take ownership of incidents and service requests, resolving issues within agreed timeframes.
- Diagnose and troubleshoot hardware, software and system faults.
- Escalate complex issues appropriately whilst maintaining accountability.
- Deploy authorised software and manage user accounts across multiple platforms.
- Contribute to IT projects and service improvements.
- Work collaboratively with thirdparty managed service providers.
- Participate in shift and oncall rotas.
Main duties of the job
As an IT Operations Engineer, youll be a key part of the team responsible for keeping our digital infrastructure reliable, secure and available. Youll provide frontline IT support, take ownership of technical issues through to resolution, and work closely with colleagues and thirdparty partners to ensure excellent service delivery.
Job description
This is an exciting opportunity for a handson IT professional who enjoys solving problems, supporting users, and working across a broad technical landscape whilst helping shape innovative and digitally-led IT services.
Location: Multi-site, including Crowborough and East Grinstead
Hours: Fixed-term (6-month contract), full-time
Salary: up to £27,222.00 per annum, depending on experience
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
About us
Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.
We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.
Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.
We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.
We are committed to caring, and committed to you.