Healthcare Assistant (PCSS)NHS

Job summary

This role is based at Bradford Teaching Hospitals NHS Foundation Trust (BTHFT), covering the Urgent Treatment Centre (UTC) and Emergency Department. The service operates between 08:00 and 00:00, 7 days per week, and shifts (6 or 4 hours) will be allocated on a rota basis. Flexibility, including weekends and evenings, is required to meet service needs.

You must be able to commit to a minimum of 2 shifts per week.

Shifts available:

Monday - Thursdays 2pm to 8pm

Mondays 4pm to 8pm

Previous Applicants need not apply.

(Start Date 1st October 2026)*subject to change

Main duties of the job

The post-holder will provide direct support to clinicians and patients by performing clinical observations, assisting with point-of-care testing, and ensuring smooth patient streaming processes. The HCA will monitor patient safety, act as a chaperone when required, and liaise with both UTC and A&E teams. They will also play an active role in ensuring efficient communication across the department and adherence to safety and data protection protocols.

Job description

Main responsibilities of the role;

1. Patient Reception & Support

• Receive patients and guide them through the streaming process.
• Collect and escort patients to the UTC as required.
• Provide a professional, welcoming, and reassuring presence.
• Act as a chaperone when necessary.

2. Observations & Clinical Support

• Complete baseline observations within 30 minutes of registration and repeat as required.
• Carry out paediatric observations every 4 hours.
• Monitor waiting patients for safety and escalate concerns appropriately.
• Escalate clinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse.
• Record and close patient cases accurately in electronic systems

3. Point-of-Care Testing (POCT)

• Undertake approved point-of-care tests in line with training.
• Record results promptly in patient records.
• Liaise with clinical teams if tests indicate the need for admission.

4. Patient Safety & Protocol Adherence

• Adhere to patient influx protocol when demand exceeds safe levels.
• Ensure no patient is left without observations for more than one hour.
• If leaving the department without HCA cover, pause streaming and notify GP/Admin team.
• Support admin team to ensure reception cover during breaks.

5. Teamwork & Communication

• Work effectively with colleagues to ensure timely patient care.
• Share patient responsibility clearly when more than one HCA is on duty.
• Use Cerner initials to identify accountable HCA for each patient.
• Maintain visibility in reception and waiting areas to support workflow.

6. Information Governance & Data Protection

• Use individual logins for SystmOne and Cerner only.
• Record observations and POCT under your own name.
• Lock computers when unattended and never share passwords.
• Adhere to BCA and BTHFT information governance and data protection policies.
• Restrict mobile phone use to emergencies only.

7. Training & Development

• Participate in training to support ongoing development.
• Remain up to date with SOPs and trust policies.
• Engage in safety training and clinical updates.
• Contribute to a culture of continuous learning and improvement.

About us

Bradford Care Alliance (BCA) is a Community Interest general practice membership organisation founded on partnership working and accountability to our members. The CIC encompasses most practices across Bradford City and Districts ICB, representing a consistent voice for primary care. We are a key partner in the wider Bradford District and Craven system, working closely with health and social care partners to deliver the vision of Happy, Healthy at Home. Healthcare Assistants are essential to the Primary Care Streaming Service, supporting safe, timely, and high-quality care.