Receptionist/AdministratorNHS

Job summary

We are seeking a friendly, professional, and organised GP Receptionist to join our busy practice team. The successful candidate will be the first point of contact for patients, providing excellent customer service while supporting the smooth running of the surgery.

Main duties of the job

• Welcoming patients and visitors to the practice
• Managing incoming telephone calls and enquiries
• Booking, cancelling, and amending appointments
• Handling patient registrations and updating records
• Processing prescriptions and clinical correspondence
• Maintaining confidentiality and data protection standards
• Supporting clinicians and the wider practice team with administrative tasks

Job description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us

GP Organisation Overview (NHS England)A General Practice (GP) organisation is the primary point of contact for most patients within the NHS. GP practices provide comprehensive, community-based healthcare and coordinate access to wider NHS services.

Key Functions

• First point of contact for diagnosis, treatment, and health advice.
• Management of long-term conditions such as diabetes, asthma, and hypertension.
• Preventive care, including vaccinations, screening, and health promotion.
• Referrals to specialist, community, and hospital services when required. [
• Coordination of patient care across health and social care services.

Typical GP Practice StructurePartners / GP Partners

• Clinical leaders
• Hold contracts with the NHS and are responsible for governance, finances, and service delivery

Salaried GPs

• Employed by the practice to provide clinical care.

Practice Manager

• Oversees operational management, workforce, finance, compliance, and strategic planning.

Clinical Team

• Practice Nurses
• Advanced Nurse Practitioners
• Healthcare Assistants
• Clinical Pharmacists
• First Contact Physiotherapists
• Mental Health Practitioners
• Social Prescribing Link Workers

Administrative Team

• Receptionists
• Care Navigators
• Administrators
• Data and IT staff