Patient Services AdvisorNHS

Job summary

At Horder Healthcare we are committed to delivering the very best patient service starting from the initial patient enquiry (NHS or private) through to booking, treatment, recovery and discharge. This is a key role within the Patient Services Team. The Patient Services Advisors are responsible for handling all patient enquiries and making all bookings (Outpatients and surgical) related to a patients pathway. The role will ensure that there is consistently high standards of administrative service to patients irrespective of their referral route which is embedded throughout the culture and working practices of the team.

Based from The Horder Centre, Crowborough, this is a full-time, fixed term role, with fantastic opportunities to learn, develop and grow within our outstanding CQC rated hospital.

Main duties of the job

• Use computer programmes for example Microsoft packages, Patient Administration System, e-Referral Service to book patients into the Centres services and track their progress. The services include, but are not limited to, outpatients, preadmissions and surgical admissions.
• Ensure all patients are booked in accordance with Horder Healthcares Access Policy and associated Standard Operating Procedures.
• Ensure escalation to Bookings Manager of any patients anticipated to breach locally and nationally mandated waiting times.
• Update the Patient Administration System as required, creating supporting documentation such as admission/appointment letters and discharge letters as required.
• Work closely with clinical staff to ensure suitable allocation of patients to appropriate clinics and theatre lists.
• Receive and action telephone enquiries from patients regarding appointment and admission bookings.
• Liaise with other Patient Services teams and clinical staff to ensure the provision of a seamless service to patients, consultants, colleagues and others.
• Take all telephone calls coming into department and deal with as appropriate.

Job description

Are you passionate about delivering exceptional patient care and service? Join our dedicated Patient Services Team at Horder Healthcare, where you'll play a vital role in supporting patients from their first enquiry through to treatment and recovery.

Playing a pivotal role in our patients journeys, our Patient Services Advisors are responsible for anything from dealing with enquiries, to making all bookings related to a patients pathway. We are on the lookout for an empathetic and customer focused individual to join our Patient Services team, who pride themselves on providing 5*service to both our valued patients and employees.

Based from The Horder Centre, Crowborough, this is a full-time, fixed term role, with fantastic opportunities to learn, develop and grow within our outstanding CQC rated hospital.

About you:

• You will have a passion for customer service, providing excellent administrative and personal support to all of our valued patients.
• Excellent organisational skillsto ensure that our patients receive the 5* service we pride ourselves on offering.
• Proactive and forward thinking, with a passion for continued learning.
• IT savvy! We use a varied range of IT software.
• A working ethic aligned to our core values as a group: Caring, Friendly, Quality, Integrity and Pride.

Location: The Horder Centre, CrowboroughContract Type: Full-time, Fixed Term for 12 monthsWorking Pattern: Office Hours, Monday to FridaySalary range: £24,784.50 - £25,564.50 per annum

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.

About us

Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.

We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.

Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.

We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.

We are committed to caring, and committed to you.