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Dudley Management & Leadership

Service Manager - Supported Living ServicesNHS

Dudley, DY2 7DN Permanent Negotiable
Posted 28 July 2026 Closing date 31 August 2026
Dudley Interchange (West Midlands Metro) (0.2 miles away) Merry Hill Bus Station (2.5 miles away)

Job summary

The Role

We're looking for two passionate Service Managers to oversee the day-to-day operation of our supported living services.

You'll lead teams, support individuals to achieve positive outcomes and ensure services remain safe, compliant and person-centred.

Main duties of the job

Key Responsibilities

Lead and motivate support teams.

Ensure high-quality, person-centred support.

Complete supervisions and staff development.

Monitor care documentation and audits.

Manage staffing, rotas and recruitment.

Respond to incidents and safeguarding concerns.

Build relationships with professionals and families.

Support referrals and assessments.

Ensure compliance with CQC standards.

Promote a positive culture focused on independence and outcomes.

Essential Requirements

Previous management experience within health and social care.

Strong understanding of Supported Living.

Excellent communication and leadership skills.

Level Three Diploma in Health & Social Care (Level Five desirable).

Full UK Driving Licence.

Job description

Service Manager

Location: Midlands

Reports to: Registered Manager

Salary + Performance Bonus

The Role

We're looking for two passionate Service Managers to oversee the day-to-day operation of our supported living services.

You'll lead teams, support individuals to achieve positive outcomes and ensure services remain safe, compliant and person-centred.

Key Responsibilities

Lead and motivate support teams.

Ensure high-quality, person-centred support.

Complete supervisions and staff development.

Monitor care documentation and audits.

Manage staffing, rotas and recruitment.

Respond to incidents and safeguarding concerns.

Build relationships with professionals and families.

Support referrals and assessments.

Ensure compliance with CQC standards.

Promote a positive culture focused on independence and outcomes.

Essential Requirements

Previous management experience within health and social care.

Strong understanding of Supported Living.

Excellent communication and leadership skills.

Level Three Diploma in Health & Social Care (Level Five desirable).

Full UK Driving Licence.

What We Offer

Competitive salary

Performance bonus

Employee Assistance Programme (EAP)

Career progression

Ongoing training

Pension scheme

Why Join Isabella's Homes?

At Isabella's Homes, we're building more than supported living serviceswe're building a culture where people can thrive. As a growing organisation with ambitious plans for national expansion, we invest in our people, encourage innovation and recognise outstanding performance.

Together, we're changing livesone person, one home and one community at a time.

About us

Why Join Isabella's Homes?

At Isabella's Homes, we're building more than supported living serviceswe're building a culture where people can thrive. As a growing organisation with ambitious plans for national expansion, we invest in our people, encourage innovation and recognise outstanding performance.

Together, we're changing livesone person, one home and one community at a time.

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