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Dudley Customer Service & Admin

Human Resources AdministratorNHS

Dudley, DY2 7DN Permanent £25,420 to £26,000
Posted 28 July 2026 Closing date 31 August 2026
Dudley Interchange (West Midlands Metro) (0.2 miles away) Merry Hill Bus Station (2.5 miles away)

Job summary

As a member of the HR team, role model our values, creating a positive working environment, advocating inclusion and equality, creating a culture that recognises and celebrates diversity.

Adhere to and promote the Companys policies, being accountable for the H&S of yourself and others

Work with integrity and adhere to confidentiality and security of information at all times, complying with all legal requirements relating to GDPR

Undertake training as requested by the company carry out any other duties as reasonably requested from time to time

Main duties of the job

  • Management of the HR inbox and phoneline which is the first point of contact for general queries
  • Ensuring queries are responded to within efficient timescales and identifying high priority emails which need to be escalated appropriately
  • Maintain accurate and up-to-date employee records, ER and Recruitment systems
  • Prepare and review HR documentation, such as Contracts of Employment, Offer Letters, Absence Review Invites, Maternity confirmation letters
  • Conduct calls with company leavers to support employee retention strategies
  • Issue company feedback surveys, collate data, and prepare results to be shared with senior stakeholders
  • Support formal ER meetings through the provision of clear and accurate notetaking
  • Provide administrative support to the management team
  • Responding to reference request for current and previous employees
  • Provide administrative support to the payroll team
  • Assist with HR projects and initiatives as required

Job description

Pay: £25,420.00-£26,000.00 per year

Job description:

Join One of the UK's Fastest Growing Supported Living Providers

Isabella's Homes is an award-winning specialist supported living provider supporting adults with mental health needs, learning disabilities, autism, acquired brain injuries, and other complex needs across the West Midlands and South East.

Following significant growth, we are seeking an experienced and ambitious HR Administrator to support the Human Resources department.

Duties and Responsibilities:

  • Management of the HR inbox and phoneline which is the first point of contact for general queries
  • Ensuring queries are responded to within efficient timescales and identifying high priority emails which need to be escalated appropriately
  • Maintain accurate and up-to-date employee records, ER and Recruitment systems
  • Prepare and review HR documentation, such as Contracts of Employment, Offer Letters, Absence Review Invites, Maternity confirmation letters
  • Conduct calls with company leavers to support employee retention strategies
  • Issue company feedback surveys, collate data, and prepare results to be shared with senior stakeholders
  • Support formal ER meetings through the provision of clear and accurate notetaking
  • Provide administrative support to the management team
  • Responding to reference request for current and previous employees
  • Provide administrative support to the payroll team
  • Assist with HR projects and initiatives as required

General

As a member of the HR team, role model our values, creating a positive working environment, advocating inclusion and equality, creating a culture that recognises and celebrates diversity.

Adhere to and promote the Companys policies, being accountable for the H&S of yourself and others

Work with integrity and adhere to confidentiality and security of information at all times, complying with all legal requirements relating to GDPR

Undertake training as requested by the companyCarry out any other duties as reasonably requested from time to time

Essentials

Strong organisational and time management skills

Foundational knowledge of employment law and ER best practices

Proficiency in Microsoft Office, excel and word applications

Capable of generate reports and data when required

Desirable:

CIPD Level 3 (or working towards)

Experience within the Social Care sector is advantageous but not a necessity

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Referral programme

About us

Join One of the UK's Fastest Growing Supported Living Providers

Isabella's Homes is an award-winning specialist supported living provider supporting adults with mental health needs, learning disabilities, autism, acquired brain injuries, and other complex needs across the West Midlands and South East.

Following significant growth, we are seeking an experienced and ambitious HR Administrator to support the Human Resources department.

Apply / view full listing →
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