Peer Support Worker - Family Floating Support ServicesNHS

Job summary

We are looking for a compassionate and motivated Peer Support Worker to join our Family Floating Support Service.

In this role, you will use your lived experience of homelessness, housing instability, family support services or multiple disadvantage to help families feel understood, empowered and able to engage with support. Your insight will strengthen our relational, trauma informed and neuroinclusive approach, ensuring families receive support that is respectful, accessible and grounded in real experience.

Working across the Bradford District, you will build trusting relationships with families, provide practical and emotional support, and work alongside Floating Support Practitioners and partner organisations to help families overcome barriers, build confidence and achieve greater independence.

Main duties of the job

• As a Peer Support Worker, you will:
• Build trusting, non-judgemental relationships with families using empathy, compassion and respect.
• Use your lived experience safely and appropriately to inspire hope, reduce stigma and strengthen engagement.
• Support families with practical tasks, including attending appointments, completing forms, organising routines and navigating housing and welfare systems.
• Work alongside Floating Support Practitioners to deliver trauma informed, neuroinclusive and culturally responsive support.
• Support families to develop confidence, self-advocacy and problem-solving skills.
• Contribute to co-production activities, peer support sessions and service development, ensuring families' voices help shape the service.
• Maintain accurate records and work collaboratively with colleagues and partner organisations to improve outcomes for families.

Job description

As a Peer Support Worker, you will use your lived experience to build trusting relationships with families who may feel anxious, overwhelmed or unsure about engaging with services. Acting as a bridge between families and practitioners, you will help reduce barriers to engagement, strengthen communication and support families to feel understood, respected and empowered.

You will provide practical support to families, including accompanying them to appointments, helping them complete forms, organising routines and supporting them to navigate housing and welfare systems. You will work alongside Floating Support Practitioners to deliver person-centred, trauma informed, neuroinclusive and culturally responsive support, adapting your approach to meet the individual needs of each family.

The role involves encouraging families to develop confidence, independence, self-advocacy and problem-solving skills, while promoting health and wellbeing through a "Making Every Contact Count" approach. You will maintain accurate and timely records, recognise professional boundaries and seek support where appropriate.

Working collaboratively with housing providers, health services, social care, Family Hubs, schools and voluntary, community and social enterprise (VCSE) organisations, you will contribute to reducing barriers, improving engagement and achieving positive outcomes for families across the Bradford District.

You will also contribute to co-production activities, lived experience forums and service development, ensuring the voices and experiences of families continue to shape and improve the Family Floating Support Service. The role requires travel across the Bradford District, including working in family homes, community venues and partner sites, with occasional flexibility to work outside normal hours to meet the needs of families.

About us

We are Bevan.

A social enterprise serving inclusion health communities and individuals, including people experiencing homelessness, refugees and asylum seekers, commercial sex workers, and Gypsy, Roma and Traveller communities. Our patients are among the most marginalised and socially excluded, many with multiple needs who have experienced and sometimes continue to experience trauma.

We work as a multi-disciplinary team, offering ano wrong doorapproach, ensuring patients receive the support they need by working together to find solutions.

Our GP practices in Bradford and Leeds are central to our offer, but equally important are the services that wrap around it, including:

• Street health teams
• Mobile migrant health teams
• Hospital in-reach teams
• Wellbeing services (including a dedicated children and young people team)

We are constantly working to expand our services to improve patient outcomes.

If you'd like to learn more about our award-winning organisation, visit our website.